Customer Testing Specialist

2 weeks ago

Singapore beBeeClientTestingSpecialist Full time $90,000 - $120,000
Job Description:

As a key member of the Service Implementation (SI) Migration Team, you will play a pivotal role in ensuring the readiness and operational integrity of the Customer Test Environment. Your primary responsibility will be to plan, coordinate, and manage the end-to-end customer testing experience for migration projects.

This includes liaising with internal IT teams, managing issue logs, and ensuring a seamless and professional testing experience for clients. You will be responsible for overseeing customer test planning by defining timelines and priorities in collaboration with internal and external stakeholders.

Maintaining technical alignment is also crucial, as you will need to liaise with IT teams to monitor and validate the code base and configuration of the testing environment.

Additionally, you will be responsible for managing issue resolution by maintaining and overseeing the issue log, ensuring timely tracking, reporting, and escalation of issues for prompt resolution.

You will serve as the primary contact for clients throughout the testing phase, ensuring a consistent and high-quality experience. This includes providing regular updates to project stakeholders regarding testing progress, risks, and mitigation strategies.

Required Skills and Qualifications:
  • Bachelor's degree in Finance, Business, Information Technology, or a related discipline.
  • At least 5 years of experience in the financial services industry, ideally within fund operations or client onboarding/testing functions.
  • In-depth understanding of Clearstream's business model and end-to-end fund-related processes.
  • Strong knowledge of cash and securities settlement workflows.
  • Familiarity with SWIFT messaging standards and connectivity protocols.
  • Demonstrated experience in managing client testing initiatives and collaborating across cross-functional teams.
  • Exceptional communication and stakeholder engagement skills.
  • Strong analytical thinking and problem-solving capabilities.
  • Proficient in Microsoft Office Suite; experienced with project management tools such as JIRA.
  • Solid grasp of project management methodologies and tools.
  • Ability to work independently while managing multiple priorities in a dynamic, fast-paced environment.
  • Fluent in English; proficiency in additional languages is an advantage.
Benefits:

We offer a dynamic and challenging work environment that allows you to grow professionally and personally. Our company culture values innovation, teamwork, and employee well-being.

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