Internship: Global Commercial Banking, Emerging Business, Customer Service Unit
2 weeks ago
WHO WE ARE:
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why Join
Play a vital role in supporting the growth of Singapore's dynamic SME sector. As an Emerging Business Customer Service Intern at OCBC, you'll be at the forefront of delivering exceptional service to our valued clients. You'll gain hands-on experience in a fast-paced environment, contribute to process improvements, and learn how to build strong customer relationships - all while contributing to the success of our emerging businesses.
How you succeed
You'll succeed by demonstrating a proactive approach, a commitment to accuracy, and a genuine desire to help our customers. A strong work ethic, attention to detail, and a willingness to learn new processes will be key. Embrace challenges and contribute your ideas to help us continuously improve the customer experience.
What you do
- Assist in servicing SME customer requests, working within our middle office functions.
- Gather and extract information for account reviews and proactively notify customers of important updates.
- Obtain necessary documentation for account remediation processes.
- Contribute to the preparation of regular management reports on team productivity.
- Participate in process automation and enhancement initiatives designed to improve customer experience and turnaround times.
- Receive on-the-job training in banking processes and effective customer communication techniques.
Group Corporate Banking takes a partnership approach to helping large companies achieve their potential. Working internationally. Across multiple industries. Our teams grow their industry-specific expertise delivering business-building services. Financing. Cash management. Trade. And Treasury solutions. Right now, we're actively evolving our digital and sustainability model. This includes developing our people through a continuous learning culture. And that includes you.
Who you are
- Currently pursuing an undergraduate degree.
- Proficient in Microsoft Excel and PowerPoint.
- Highly organized and detail-oriented.
- Possesses strong communication and interpersonal skills.
- A proactive learner with a positive attitude and strong work ethic.
- Eager to contribute to a team-oriented environment.
Learning Objectives
This internship will provide you with:
- Practical experience in customer service within a corporate banking environment.
- Exposure to key banking processes and procedures related to SME account management.
- Opportunities to develop your analytical, organizational, and communication skills.
- Insights into the importance of process improvement and automation in enhancing customer experience.
- Valuable networking opportunities within a dynamic and supportive team.
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
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