Client Service Executive

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy. We are currently seeking a high calibre professional to join our team as a Client Service Executive - Global Private Banking. Principal Responsibilities In this role you will Maintain the highest standard of excellence in client service by attending to client enquiries and requests Explain operational matters to clients. Develop client's awareness, understanding and ability to comply with our operational requirements Prompt and appropriate action taken to address client feedback and complaints Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it Provide support to the Offshore Representative Offices. Receive, manage and log faxed transaction instruction from Representatives. Answer calls from Representatives and clients and provide guidance Build and maintain positive and productive working relationships internally and externally Ensure that any data input is dealt with in a timely manner and in correct and consistent format Adhere to the selling process and sales quality requirements. Achieve compliance with all Group Standards, manuals and guidelines Ensure that all credit applications meet deadlines Qualifications - External To be successful you will need Experience in private banking as a client service executive or similar background in client servicing Good understanding of private banking services and products Credit skills and experience, focusing on High Net Worth Individuals or Business Banking Excellent communication, analytical, organizational and planning skills Team player with drive for success and achievement The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. Opening up a world of opportunity www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. Video URL - External https://www.youtube.com/embed/NIa2CodFG6E?si=sFOWeYmq5fs3vE5i"