Head of Transformation

4 days ago

Singapore Charterhouse Partnership Singapore Full time

Our client, a leading international bank, is seeking an accomplished Head of KYC/CDD Operations and Transformation to spearhead its global financial crime operations and transformation agenda. This strategic leadership role will drive operational excellence across KYC, onboarding, periodic reviews, and screening activities; ensuring the bank’s controls remain robust, efficient, and future-ready. The successful candidate will play a pivotal role in shaping the organisation’s financial crime strategy, balancing regulatory compliance with a best-in-class client experience, and leading large, diverse teams across multiple regions. What You’ll Do Set the Strategic Direction: Define and deliver the financial crime middle office strategy, aligning with the bank’s global compliance vision and regulatory expectations. Lead KYC & Onboarding Operations: Oversee end-to-end client due diligence processes for all customer segments, ensuring timely and high-quality onboarding and periodic reviews. Enhance Screening Capabilities: Drive operational excellence across transaction and name screening functions, leveraging AI, machine learning, and analytics to improve efficiency and accuracy. Strengthen Governance & Controls: Maintain robust policies, procedures, and reporting frameworks, ensuring full compliance with MAS and global regulatory standards. Drive Operational Performance: Lead large-scale onshore and offshore delivery hubs with clear KPIs, SLAs, and a culture of continuous improvement. Inspire and Lead Teams: Motivate and develop regional teams, fostering collaboration, accountability, and innovation. What You’ll Bring 15–20 years of progressive experience in Financial Crime, KYC/AML, or Compliance within leading financial institutions. Proven success in senior leadership roles , managing global or regional operations. Strong track record in transforming KYC/onboarding functions through automation and process optimization. Deep expertise in AML, KYC, Sanctions, and Screening operations . Solid understanding of global regulatory frameworks (FATF, OFAC, EU, MAS, FCA, etc.). Relevant professional certifications such as CAMS, CIA, or ACAMS are highly preferred. Please reach out to Matthew Ng at MatthewN@charterhouse.com.sg for a confidential discussion. Only successful candidates will be notified. EA License No: 16S8066 | Registration No. R1108941

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