Key Account Manager

2 days ago

Bukit Timah, Singapore Acuitus Pte Ltd Full time $54,000 per year

Highlights: Candidate will manage a key customer account & develop new ones; wide-ranging job scope comprising client service, new product development, supply chain & logistics

Company background: ACUITUS is a Consultancy and Distributor in the Solar Energy sector, as well as a Distributor of adhesives in the Home Appliances sector

Responsibilities:

  • Be the primary contact window for customers, maintain customer relationships
  • Inquire about, listen to and understand customers' business situation (e.g. product mix, production capability and capacity, potential demand and production plan, technical/quality/other problems and pain points)
  • Receive customer inquiries, find solutions and communicate them to the customer
  • Promote products from our portfolio, craft offers sales proposals for customers, solicit and receive orders from customers
  • Process purchase orders received, follow up and keep customer updated of delivery status, work to resolve any issues that may arise
  • Receive and manage customer feedback, complaints and/or quality issues
  • Work with principals and suppliers on customer inquiries, fulfilling customer orders, and resolving complaints and/or quality issues
  • Travel to and visit customers (including international)
  • Seek and develop new customers, primarily in Southeast Asia but also in other regions
  • If needed, assist and back up colleagues in serving and supporting their customer accounts
  • Receive training and develop deep and broad understanding of solar PV industry; keep up-to-date on global PV market situation

Requirements:

  • University degree: preferred
  • Field of study: science, engineering, technical or quality management preferred
  • Work experience: 0-5 years; preferably in consulting, technical, engineering and/or quality role
  • Excellent proficiency in written and spoken English and Chinese
  • Willing to travel (mostly regional)
  • Proficiency in Microsoft Outlook, Word, Excel and PowerPoint
  • Enjoys problem-solving and client-service
  • Personality traits of a good consultant: confident; positive attitude; conscientious and dedicated; good listener; organized; punctual; calm under pressure; conflict arbitrator; team player

Compensation & Benefits:

  • Base salary: 3,000 - 4,500 SGD/month, depending on experience and fit
  • Variable bonus scheme for up to additional 3-6 month's annual bonus, based on individual and company-wide performance
  • Flexible work arrangement
  • Annual leave: 20 working days per calendar year

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