Assistant Manager

Company description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description:

Key Responsibilities

1. Innovate and Launch Branded Cargo Solutions

Develop and introduce new products and services with distinctive branding to capture emerging opportunities. These offerings should reinforce SATS Cargo's reputation as the premier ground handler in Changi Airport.

2. Lead Operational Excellence for E-Commerce and Value-Added Services

Lead a high-performing operations team within Cargo Terminal Operations to accelerate the implementation of new value-added services. Champion operational excellence by introducing work improvement initiatives through process studies, with a strong focus on staff deployment and development, technology adoption, safety, and regulatory compliance.

3. Expand Revenue Streams through New Customer Segments

Identify and pursue new customer segments and business opportunities to drive revenue growth and profitability. Focus on expanding new and emerging service verticals that complement our core cargo operations.

4. Implement Projects and Marketing Initiatives to Meet Financial Goals

Design and execute strategic projects and marketing campaigns that align with budgetary targets and financial objectives, ensuring measurable impact and sustainable growth.

5. Strengthen and Grow Relationships with Clients and Partners

Cultivate strong, trust-based relationships with both new and existing clients, as well as service partners, to enhance collaboration, customer satisfaction, and long-term business success.

Key Requirements

• Degree holder with analytical, strong interpersonal and communication skills.
• Ability to work under tight timeline.
• A goal-getter and result-driven, who is an independent worker.
• Minimum 3 to 5 years of experience in business and product development with project management skills, preferably in E-Commerce fulfilment or air cargo logistics industries.
• Has an interest to take on a business development and operational role in the air cargo industry
• Able to command, lead and work with operations to fulfil customer requirements.