IT Assistant Manager

2 weeks ago


Changi, Singapore Shilla Travel Retail Pte Ltd Full time $60,000 - $80,000 per year

1)     Retail system support & Process improvement

  • Support POS installation and removal in store
  • POS backend configuration
  • POS induction for new staff
  • Monitor system performance and propose improvements
  • Promotion deployment

2)     IT Operations & Support

  • Supervise daily IT support for office, stores, warehouse
  • Manage incidents and service requests for inhouse system, retail system (POS, Store management system), digital signage
  • Coordinate with external vendors for Hardware / Software maintenance

3)     Project Maintenance

  • Assist in IT project rollout (POS system change, PC replacement, Digital initiatives)
  • Track project progress and escalate risk

4)     People & Stakeholder Engagement

  • Supervise IT officer in daily troubleshooting
  • Provide training to retail staff and office staff on IT system usage (supervisor and Inventory supervisor)
  • Act as first escalation point for store-level IT issues
  • Liaise with internal departments (Finance, Marketing, Commercial, HR, Warehouse, Merchandising) for IT support needs

5)     Stock-take system support

  • Major stock count system support
  • Manage PDA scanner
  • Any other ad-hoc duties as per assigned

Requirement:

  • Possess a diploma in IT or an equivalent qualification.
  • 4-6 years of relevant experience, with a preference for experience in a retail or FMCG (Fast-Moving Consumer Goods) setting.
  • Experience with POS, ERP, IT infrastructures
  • Good stakeholder management and multitasking ability
  • Meticulous, good initiative, dependable, and team player
  • Highly motivated self-starter who can quickly react and resolve issue
  • Able to work independently with minimal supervision
  • Proficient in MS Office & experience in SAP system a plus point
  • Candidate with computer networking & internet technologies knowledge will be added advantage

Please note that all positions must be applied for through the portal; applications sent via direct email will not be considered for shortlisting.


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