Retail Operations Executive
2 weeks ago
Are you ready to take your career in retail operations to the next level? We're looking for a driven and detail-oriented Retail Operations Executive to join our team. In this role, you'll play a key part in keeping our retail business running smoothly—managing purchase orders, supporting demand planning and forecasting, handling returns and claims, and conducting in-store checks. You'll also collaborate closely with sales, marketing, supply chain, and finance teams to ensure seamless operations, accurate reporting, and effective execution of campaigns. This is a hands-on role where your contribution directly impacts stock availability, operational efficiency, and overall sales performance.
What You'll Do:Purchase Order (PO) Management
Process and monitor daily POs from all retail partners.
- Ensure accurate order entry, timely delivery, and alignment with stock availability.
 - Submit non-fulfillment reports to retailers for any unfulfilled orders and follow up on resolution.
 Work closely with supply chain and warehouse teams to coordinate order fulfillment.
Demand Planning & Forecasting
Consolidate sales data to support demand planning and forecasting cycles.
- Work with the sales and marketing teams to capture upcoming promotions, launches, and campaigns in forecasts.
 Monitor inventory levels to prevent stockouts or overstock situations.
Retailer Returns & Claims Management
Manage product returns from retailers, ensuring timely and accurate processing.
- Liaise with finance to reconcile credit notes and claims.
 - Raise CSR (Credit/Stock Requests) for account consolidation on a monthly basis.
 Identify recurring return issues and recommend preventive actions.
Weekly In-Store Checks
Conduct weekly in-store visits to review stock availability and identify gaps by retailer.
- Work with sales teams to push additional sell-in opportunities based on stock gaps and shelf visibility.
 Provide timely feedback and reports from store checks to management.
Cross-Functional Support
Collaborate with sales, marketing, finance and supply chain teams to support overall business objectives.
- Assist in preparing operational reports and analysis for management.
 - Support process improvements to enhance efficiency and accuracy.
 - Additional Duties: Undertake any other duties or responsibilities as required.
 
- Diploma or Bachelor's degree in Business, Supply Chain, or related field.
 - 1–3 years of relevant experience in operations, supply chain, or order management (FMCG experience preferred).
 - Strong attention to detail with good numerical and analytical skills.
 - Proficient in Microsoft Excel and ERP systems (SAP experience a plus).
 - Excellent communication and coordination skills.
 - A team player with a proactive, hands-on approach.
 
Working days: 5 days a week (Mon to Fri / 9am – 6pm) and able to commit 1 weekend per month for atrium event
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