UP 3000 | Customer Service Assistant

2 weeks ago

Jurong East, Singapore PERSOL Full time $24,000 - $36,000 per year
Customer Service Assistant – 4-Month Contract

Salary: Up to $3,000/month (based on experience)

Location: IMM / Jurong East

Schedule: 6-day rotating shifts, including weekends & public holidays

  • Shift 1: 10am – 6pm
  • Shift 2: 12pm – 8pm
  • Shift 3: 2pm – 10pm

    (Hours may vary based on operational needs)

About the Role:

Deliver exceptional service to shoppers while supporting daily operations and marketing initiatives. Create a welcoming and engaging environment for shoppers and tenants alike.

Key Responsibilities:

  • Handle shopper enquiries, lost & found, and incident reporting professionally
  • Promote digital solutions, e.g., eGift-With-Purchase, mobile app, eVouchers, and online chat
  • Stationed at key mall locations to assist shoppers and encourage app sign-ups
  • Make periodic mall announcements per standard guidelines
  • Conduct roving duties to ensure cleanliness, flag issues, and provide tenant support
  • Educate tenants on loyalty programs, eVouchers, and marketing initiatives
  • Identify and recommend outstanding tenant staff for the Excellent Service Award (EXSA)
  • Plan and conduct tenant briefings and product knowledge sessions; report insights to the CMO team
  • Support marketing activities, document events, new store openings, and gather shopper feedback
  • Maintain marketing materials, POSMs, and display panels
  • Update the mall website and digital directories; manage duty rosters and email correspondence
  • Perform administrative duties and other tasks as assigned by management

Requirements:

  • GCE 'O' Levels or above
  • 1–2 years of experience in customer service, mall operations, or frontline retail/hospitality preferred
  • Team player with a pleasant disposition
  • Excellent communication and interpersonal skills
  • Positive, service-oriented mindset; able to multitask and stay calm under pressure
  • Knowledge of a second language (Mandarin, Malay, Tamil, or other regional languages) is a plus
  • Comfortable working rotating shifts, including weekends and public holidays
  • Familiarity with mobile applications to guide shoppers on app platforms

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, kindly directly contact/message (Cheryl) for a quicker response. - Spamming or inappropriate messages will not be entertained.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government's health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at   If you wish to withdraw your consent, please drop us an ) to let us know. Please feel free to contact us if you have any queries

PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg No: R Foo May Cheng)

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