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Executive, Operations

2 weeks ago

West Region, Singapore Alliance Healthcare Group Limited Full time $60,000 - $120,000 per year

We are seeking for a self-motivated and enthusiastic individual who is passionate about contributing to the digital transformation of healthcare to join our team.

  • Provide day-to-day operational and administrative support to ensure smooth execution of digital healthcare services
  • Foster effective collaboration across internal teams, clinics, departments, and service providers
  • Manage service escalations by investigating issues, providing timely resolutions, and reporting findings appropriately to relevant stakeholders
  • Support project management activities, including designing digital user journeys, developing and executing test cases, and conducting comprehensive end-to-end testing of the digital platform
  • Identify opportunities for process improvements and system enhancements to boost operational efficiency and enhance customer satisfaction
  • Contribute to the development and execution of marketing strategies and collaterals to drive adoption of the digital platform
  • Assist in partner engagement efforts, including deal negotiations, onboarding, renewals, training and implementation support during system enhancements or process changes
  • Provide training and ongoing support to clinic staffs, and step in to perform clinic duties when required
  • Perform any other ad-hoc duties as assigned

Requirements

  • Diploma in any discipline, preferably with prior experience in healthcare operations, digital transformation projects, or service delivery roles
  • Strong analytical and problem-solving skills, with the ability to work independently and take initiative
  • Proficient in project coordination and user acceptance testing (UAT); experience with digital platforms is an advantage
  • Excellent communication and stakeholder management skills
  • Comfortable with cross-functional collaboration and multitasking in a fast-paced environment
  • Detail-oriented with a continuous improvement mindset

Please be informed that only shortlisted candidates will be notified

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