Customer Service Administrator

3 days ago


Singapore Hytorc South East Asia Pte Ltd Full time $40,000 - $60,000 per year

About the Role:

The Customer Service Administrator is responsible for providing administrative and operational support to ensure smooth customer service processes. This includes managing customer orders, coordinating with sales and service departments, updating/processing records in SAP/Resolv, and maintaining accurate documentation. The role is critical to ensuring on-time delivery, customer satisfaction, and operational efficiency within the South East Asia office.

Key Responsibilities:

Order & Documentation Management

  • Process sales and service orders in SAP/Resolv accurately and in a timely manner.
  • Ensure all supporting documents (quotes, purchase orders, delivery orders) are properly filed and updated.
  • Track and follow up on open orders, deliveries, and service jobs.

Customer Support

  • Act as the main point of contact for customers and distributors regarding order status, service updates, and general inquiries.
  • Coordinate with internal departments (Service, Sales, Accounts) to resolve issues promptly.
  • Assist in managing warranty or repair-related documentation and updates.

Inventory & Logistics Coordination

  • Work closely with the Service team to arrange shipments, prepare packing lists, and ensure timely delivery of parts and tools.
  • Monitor stock levels for commonly ordered items (min/max) and support procurement coordination when required.

System & Reporting

  • Maintain and update records in SAP/Resolv for customer accounts, service jobs, and parts transactions.
  • Support process improvement initiatives and system enhancements.

Administrative Support

  • Prepare quotations, sales order acknowledgements, backorder reports.
  • Support internal audits (ISO/BizSAFE) as required.
  • Handle filing, correspondence, and coordination tasks for the CS and Service teams.

Key Requirements:

Education:

  • Diploma or higher in Business Administration, Logistics, or related field.

Experience:

  • Minimum 2–3 years of experience in customer service, order processing, or administrative roles.
  • Experience in engineering, manufacturing, or service-based industries preferred.

Skills:

  • Proficient in SAP/ERP systems and MS Office (especially Excel).
  • Strong coordination and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Detail-oriented, organized, and proactive.


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