Order Fulfilment Assistant
6 days ago
Roles and Responsibilities:
- Manage the end-to-end order fulfilment process, from order receipt to delivery, ensuring orders are processed accurately and on time.
- Collaborate with cross-functional teams, including sales and customer service to resolve order-related issues and ensure customer satisfaction.
- Responding to sales and order inquiries via calls, emails, and fax.
- Handling job card processing and distributing them to the relevant production department
- Stay up-to-date on industry trends and best practices in order fulfilment management.
- Handle escalated customer inquiries or complaints related to order fulfilment.
- Ensure compliance with company policies, quality standards, and regulatory requirements.
- Undertaking any additional tasks delegated by the supervisor as needed.
Education and Work Requirements:
• A Level, Diploma or equivalent
• 2 years of ordering/customer service/administrative experience
• Proficient in Microsoft Office, E.g., Microsoft Excel and Words
• IELTS English level 5.5 and above
• Proficient in English and Mandarin as have to liaise with Mandarin and English-speaking clients.
• 5 day works - OFF on Wednesday & Saturday.
• Location: Hup Heng Poultry 30 SENOKO CRESCENT SINGAPORE
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