Order Management Analyst

2 days ago


Woodlands, Singapore Private Advertiser Full time $60,000 - $80,000 per year
About our group:

The Order Management Team is based in 3 regions: Oklahoma City/Thailand, Amsterdam & Singapore.  We manage all Customer Orders for both EDS & Core.  The Team manages the order entry, backlog maintenance and scheduling order for Customer Accounts.  Our key Role is to ensure prompt entry and on-time management for those orders.

About the role - you will:


•    Provide guidance and be a subject matter expert on Order Management processes

•    Participate and assist in UATs

•    Help to work issues as they arise from Account Management, Customers, or other Team members

•    Ensure accurate translation of POs, with company approved pricing, into Order Entry system within 24 hours

•    Ensure existing backlog are always shippable, and free of any OM related Blocks

•    Work with Sales, Account Management and Finance on any other holds that prevent the backlog from being shippable

•    Ensure JIT hub customer product pulls are invoiced in a timely fashion

•    Provide accurate responses to queries regarding order status, shipments and backlogs

•    Solve day to day problems independently and raise/report problems to Team Lead / Manager

•    Maintain customer files and correspondences and ensure accurate and clear filing of documents

•    Support and provide documentation for Audit and SOX - Support Customers, Sales and Account Management on all order queries / issues

•    Advocate B2B connections with new customers and assist with customer onboarding

•    Actively monitor and report system issues and relentlessly follow up with IT to resolution

About you:
  • Adept with excellent verbal and written communication skills
  • Able to interact and perform in a cross-functional team environment
  • Detailed oriented, and have excellent problem-solving skills
  • A person with experience in a customer-facing environment
  • Must be willing to work on working days and shift hours: 2.15PM to 11.00PM, Mon to Fri
Your experience includes:
  • Fluency in MS 365 Office applications, including proficient user of Excel
  • Knowledge of accounting principles
  • Working in the SAP Environment
  • The ability to work under pressure
Location:

Woodlands, Singapore



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