Order Management Analyst
1 week ago
The Order Management Team is based in 3 regions: Oklahoma City/Thailand, Amsterdam & Singapore. We manage all Customer Orders for both EDS & Core. The Team manages the order entry, backlog maintenance and scheduling order for Customer Accounts. Our key Role is to ensure prompt entry and on-time management for those orders.
About the role - you will:
• Provide guidance and be a subject matter expert on Order Management processes
• Participate and assist in UATs
• Help to work issues as they arise from Account Management, Customers, or other Team members
• Ensure accurate translation of POs, with company approved pricing, into Order Entry system within 24 hours
• Ensure existing backlog are always shippable, and free of any OM related Blocks
• Work with Sales, Account Management and Finance on any other holds that prevent the backlog from being shippable
• Ensure JIT hub customer product pulls are invoiced in a timely fashion
• Provide accurate responses to queries regarding order status, shipments and backlogs
• Solve day to day problems independently and raise/report problems to Team Lead / Manager
• Maintain customer files and correspondences and ensure accurate and clear filing of documents
• Support and provide documentation for Audit and SOX - Support Customers, Sales and Account Management on all order queries / issues
• Advocate B2B connections with new customers and assist with customer onboarding
• Actively monitor and report system issues and relentlessly follow up with IT to resolution
- Adept with excellent verbal and written communication skills
- Able to interact and perform in a cross-functional team environment
- Detailed oriented, and have excellent problem-solving skills
- A person with experience in a customer-facing environment
- Must be willing to work on working days and shift hours: 2.15PM to 11.00PM, Mon to Fri
- Fluency in MS 365 Office applications, including proficient user of Excel
- Knowledge of accounting principles
- Working in the SAP Environment
- The ability to work under pressure
Woodlands, Singapore
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