Inbound Call Centre Officer

6 days ago

Clarke Quay, Singapore PERSOL Full time $30,000 - $60,000 per year

Contract renewable

Location: Clarke Quay office

Hours: Monday to Fridays, office hours

Responsibilities:

  • Respond to incoming enquiries through calls and emails in a professional and service-oriented manner
  • Guide respondents through survey completion, addressing questions and providing clarification as needed
  • Conduct survey interviews via phone and assist individuals who require follow-up to complete their responses
  • Identify inconsistencies in responses and apply appropriate questioning to clarify
  • Interpret survey questions and explain their intent to support respondent understanding
  • Ensure project timelines and key performance indicators are met

Requirements:

  • At least 1 year of call centre experience
  • Strong verbal and written communication skills
  • Proficient in digital tools such as Microsoft Office or similar systems

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOL job application platform. We regret to inform only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy. Suzana Binte Slemat (EAP No. R EA Licence No. 01C4394

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

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