Tenancy & Maintenance Executive

7 days ago

Singapore River Halcyon Real Estate Pte. Ltd. Full time $40,000 - $60,000 per year

Key Responsibilities

·      Tenant Helpline Management, providing courteous, prompt and solution-oriented service.

·      Respond to all incoming tenant requests and issues via helpline (phone, WhatsApp, or email).

·      Record and track all cases in a systematic log.

·      Submit repairs and expense approvals to the Client.

·      Follow up on approval status and update stakeholders accordingly.

·      Schedule and coordinate appointments between tenants and approved contractors for repairs and servicing.

·      Ensure timely follow-up on completion and quality of works.

·      Provide tenants with basic troubleshooting advice for common property maintenance issues (e.g., aircon, power trips, plumbing).

·      Escalate complex cases to appropriate professionals.

·      Administrative Support

·      Comfortable with using various apps for works monitoring / requisition, etc.

·      Maintain accurate records of maintenance jobs, approvals, and inspection results.

·      Conduct thorough inspections for tenant check-in and check-out.

·      Prepare condition reports with photographic evidence.

·      Coordinate rectification works post-inspection.

Requirements

·      Proficient in using Outlook, Word, Excel as well as Workflow / Cloud-Based Apps

·      Strong communication and coordination skills.

·      Service-oriented with a calm, helpful demeanor.

·      Familiarity with residential property maintenance issues.

·      Detail-oriented and organised.

·      Prior experience in property management or facilities coordination preferred.

·      Willing to work occasional evenings/weekends for (2-3 hours), with off-in-lieu.

·      Good command of written and spoken English

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