Customer Service Manager

3 days ago

Orchard, Singapore Flex Studio Singapore Full time $60,000 - $120,000 per year

Upscale Classical Pilates fitness Studio with one studio in Singapore and two in Hong Kong, seeks experienced Customer Service Manager to oversee the Singapore location.  Candidate will have senior management experience in the fitness industry with knowledge of sales, customer service and physical plant operations; knowledge of MBO. Position overseas Studio Supervisor and other Front Desk Team members, and liaises with HR, Marketing, Sales and Company Director.   Fluent in English, with Cantonese and Mandarin a plus."We are seeking candidates proficient in Cantonese and Mandarin to effectively communicate with Cantonese and Mandarin-speaking clients." Successful candidates will have 3 years' management experience in the fitness industry, and suitable references. Salary commensurate with experience.  Team bonus offered for achieving monthly targets.  This role may also handle Sales, with additional commission structure offered.

Key Responsibilities:

  • Greet clients and provide excellent customer service both in-person and over phone/email.
  • Manage membership inquiries, bookings, cancellations, and class schedules.
  • Maintain accurate client records and handle payment transactions.
  • Respond promptly and professionally to client feedback, concerns, or complaints.
  • Support marketing initiatives and promotions, including social media engagement.
  • Assist with studio operations, including inventory management and administrative tasks.
  • Supervise and train junior staff (if applicable, for Manager-level role).
  • Collaborate with instructors to ensure a seamless customer experience.

Requirements:

  • Minimum 2 years of experience in customer service, preferably in fitness, wellness, or hospitality industry.
  • Strong communication and interpersonal skills.
  • Excellent organizational skills and attention to detail.
  • Proficient in Microsoft Office and/or scheduling software; experience with Mindbody or similar platforms is a plus.
  • Ability to work flexible hours, including evenings and weekends.
  • Passion for fitness, wellness, and promoting a healthy lifestyle.
  • For Manager-level applicants: prior experience supervising a team is preferred.

What We Offer:

  • Competitive salary and performance incentives.
  • Staff wellness perks and discounts on classes.
  • Friendly and supportive team environment.
  • Opportunities for professional growth in the wellness industry.

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