Customer Service Officer

1 week ago

Orchard, Singapore Watch Exchange Pte Ltd Full time $40,000 - $80,000 per year

Watch Exchange Pte Ltd is among the leading boutiques for the buying, selling, and trading of pre-owned luxury watches. We pride ourselves on professionalism, integrity, and exceptional service. As our business continues to grow, we are looking for a dedicated and customer-oriented Customer Service Officer to join our team.

What You'll Do

  • Handle watch purchasing, price negotiation, and customer enquiries.
  • Manage servicing, repairs, protective film applications, and inventory.
  • Assist with watch authentication and related documentation.
  • Support sales and marketing through product photography, editing, and listings.
  • Perform administrative and bookkeeping tasks.
  • Liaise with the Virtual Assistant team and handle ad-hoc duties as required.

What We're Looking For

  • Bachelor's Degree or equivalent.
  • Prior experience in the luxury watch or pawnshop industry is an advantage.
  • Strong communication and interpersonal skills.
  • Goal-oriented with the ability to work independently.
  • Able to commit to retail hours (including weekends), 5 days per week.

Why You'll Love Working With Us

  • Safe and healthy working environment.
  • Opportunities to learn and gain diverse skill sets.
  • Visibility of work and recognition of contributions.
  • Year-end bonuses and growth potential.

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