Global Operations Lead

The Global Operations Lead is responsible for how the account runs. Unlike the Client Lead — who focuses on client relationship and business growth — the Operations Lead builds the systems, processes, and governance that make delivery across markets seamless, consistent, and future-ready.

This role requires exceptional organizational design, program management, and change leadership skills. You will be the architect of the global operating model, connecting senior global strategy with day-to-day market execution. You will partner closely with the Global Client Lead and senior client stakeholders, but your remit is distinct: ensuring operational excellence, driving integration across Publicis Groupe solutions, and embedding innovation into the way the account works globally.

Responsibilities

Operational Strategy & Governance

• Architect and manage the global operating model: roles, responsibilities, workflows, and governance for all regions.
• Standardize planning, reporting, and delivery processes to drive consistency and efficiency across multi-markets.
  Establish account-wide KPIs, dashboards, and tracking systems for performance visibility and accountability.

Program & Delivery Management

• Lead the end-to-end delivery of global initiatives (e.g., data platforms, measurement frameworks, technology rollouts).
• Oversee timelines, interdependencies, and resources across global workstreams, ensuring projects land on time and on quality.
• Act as the nerve center for escalation management and risk mitigation across markets.
• Integration Across Groupe Solutions
• Ensure seamless integration of creative, media, commerce, PR, and technology solutions by aligning global Centers of Excellence with regional and local delivery.
• Translate strategic direction from the Global Client Lead into clear, executable processes and workflows for teams.
  Drive alignment between central/global teams and market execution units.

Operational Enablement & Resourcing

• Lead resource planning and talent deployment across markets to ensure efficiency, scalability, and optimal team structures.
• Partner with HR and Finance on workforce planning, training, and operational budgets.
• Build capability within teams on operational best practices, tools, and knowledge sharing.
• Innovation in Operations
• Embed new tools, platforms, and automation into workflows to enhance speed, accuracy, and integration.
• Pilot innovative operational models and scale successful approaches globally.
  Continuously assess and evolve the account's ways of working to stay ahead of industry and client needs.

Qualifications

• 10+ years in media, digital, or integrated marketing with proven global/multi-market operational leadership experience.
• Deep expertise in operations, governance, and program management, ideally in large, complex global accounts.
• Strong knowledge of integrated disciplines (media, data, technology, commerce, analytics), with ability to operationalize them at scale.
• Proven track record in designing and implementing global operating models.
• Strong change management experience: implementing new processes, tools, or governance frameworks across multiple regions.
• Excellent problem-solving, organizational design, and stakeholder management skills.
• Able to thrive in high-complexity environments and manage multiple workstreams across time zones.
• Collaborative by nature, with the ability to bring alignment across diverse teams, cultures, and markets.