Brand Specialists

About AIRR LABS

AIRR Labs is redefining how brands grow in Southeast Asia. As the region's leading 360º Digital Empowerment Platform, we go beyond traditional e-commerce enablement - combining data-powered strategies, deep digital commerce expertise, and high-performance creative and marketing capabilities to help brands unlock their full potential.

From social commerce to omnichannel acceleration, we partner with global and local brands to drive sustainable, scalable growth across Southeast Asia's most exciting digital markets.

Your Role as a Brand Specialist

With deep understanding and appreciation of industry trends, our Brand Specialist will engage directly with brand principals and prospects, understand their individual needs, and recommend strategies and/or services that will achieve the agreed objectives.

We are seeking a highly motivated Brand Specialist to join our growing team. This role is critical in managing and growing brand accounts across e-commerce platforms such as Shopee, Lazada, TikTok Shop, and others. The Brand Specialist will work closely with internal cross-functional teams and brand partners to drive revenue, optimize store performance, and deliver engaging online experiences.

Responsibilities:

• Build, manage and develop long-term relationships with key stakeholders (brands, marketplace platform) in order to achieve the business objectives by increasing the brand's online presence.
• Develop a plan, KPI and Goals to achieve for each ecommerce partner.
• Define and implement a Go-to-Market strategy with cross-functional internal teams (marketing, operations, customer service).
• Identify new ecommerce trends and opportunities for business growth and implement action plans.
• Prepare and present product proposals to future and current ecommerce partners.
• Analyze and interpret the brand's performance and consumer behaviors to identify strengths, weaknesses and business opportunities.
• Regular communication with clients to understand their needs and explain the value proposition.
• Keep accurate records pertaining to inventory and account notes.
• Ensure seamless operations of their brand portfolio, including forecasting accuracy and customer order fulfilment.
• Act as the key point of contact for brands and other marketplace platforms, managing and addressing daily operations, working closely with internal cross-functional teams.
• Identify industry trends and competitive market insights.
• Act as a client advocate with a focus on improving the customer and brand experience.
• Build relationships with clients based on trust and respect.

Requirements:

• Experience in brand and/or account management
• Exceptional verbal and written communication skills
• Experience managing premium Beauty, Platforms, or E-commerce will be advantageous
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Excellent active listening skills
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behavior and industry trends.
• Bachelor's degree in business, communications, or related field
• At least 2-3 years of experience as a Key Account Manager or Category Specialist.

Why Join AIRR Labs

• A dynamic, entrepreneurial work culture
• Opportunities to work with regional and global brands
• Exposure to cutting-edge eCommerce strategies and technologies
• Strong focus on career growth and professional development

AIRR Labs is an equal opportunity employer. We are looking for a diverse team of individuals who bring different perspectives, backgrounds, and experiences. We welcome all qualified applicants because we believe diversity fuels innovation and growth.

Job Types: Full-time, Permanent

Pay: From $3,500.00 per month

Work Location: In person