Brand Specialist, Amazon Fresh
3 days ago
DESCRIPTION
Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? Amazon is looking for a bright, customer obsessed, driven, and creative individual to join Amazon Fresh as category specialist.
Category Specialists are part of the Amazon Vendor Services program who are working to define and deliver high-quality results that sets the bar for the entire industry. Working in a passionate team you will learn and grow whilst also helping others to do so.
This role offers 360 ͦ exposure to different areas of the e-commerce industry, opening a multitude of career paths.
As Category Specialist you will help Amazon's most strategic brands across all key areas of Fresh business. You will work with vendors supplying the top brands on Amazon, acting as the main point of contact for them. Your priority will be to work backwards from the customer, identifying inputs to grow your brands and improve their performance. You will do this while facilitating great business relationships and ensuring vendors’ satisfaction with the service.
Key job responsibilities
Key responsibilities as a Category Specialist are:
- Own the relationship end-to-end with top brands
- Partner internally with key functions such as instock, supply chain and marketing management to contribute to the definition of priorities and operational goals according to the brands’ needs
- Define joint business plans and assist in delivering impact for the brands you support directly
- Regularly audit metrics to continually drive quality of the vendor experience and deliver targets
Category Specialists work on a variety of tasks for the brands they support, typically falling within the six focus areas. These include but are not limited to:
- Business Advice and Reporting: Providing business advice based on deep financial analysis and reporting, to identify areas of opportunities.
- Selection: Helping grow the selection of products by managing the launch of new products and improving product discoverability.
- Availability: Support driving process improvement and operational excellence within our vendor community by reducing costs, defects, and lead times, while increasing innovation.
- Marketing & Branding: Create strategic quarterly marketing plans with marketing managers, manage onsite placement and campaigns for key events.
- Content: Support the creation of 100% quality website content (product descriptions, videos).
- Customer Satisfaction: Drive customer satisfaction by monitoring customer returns and evaluating how to reduce customer returns.
BASIC QUALIFICATIONS
- Bachelor’s/Master’s degree
- Minimum 3 years of relevant experience
- Strong business judgment with a track record of successful negotiations and overall relationship management
- Ability to communicate efficiently both internally and externally
- Knowledge in MS Office programs as Outlook, Excel, Word and PowerPoint
PREFERRED QUALIFICATIONS
- Experience in Financial analysis, Retail buying, Retail planning & allocation, Product/project management, Marketing, Business development, consulting, negotiation or supply chain is a plus
- Knowledge in SQL with business analytic experience
- Negotiation experience
- Bachelor’s or Master’s studies within Engineering, Commerce, Business administration or similar field is preferred
Job details
- SGP, Singapore
- Buying, Planning, & Instock Management
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