Administrator, Broking

2 weeks ago

Singapore BOLTTECH Full time $40,000 - $60,000 per year

In this position you will....

be responsible for providing a full spectrum of broking administrative support for the broking team for new and/or renewal business with a primary focus on commercial insurance lines. Your role will involve producing high-quality policy administration service and offering exceptional support to both internal and external customers. You can expand your knowledge across a broad range of commercial insurance products, with support to grow, take initiative, and thrive as part of a dynamic and collaborative team.

You will be responsible for…

  • Providing exceptional administrative support to broking team including co-servicing corporate client for new and renewal accounts.
  • Ensuring timely back-end support of insurance proposal, cover notes and policies.
  • Processing and follow up on policy renewals, documents, endorsements, and billings accurately and efficiently. Ensuring policy processing is compliant with company policies and procedures, as well as with regulatory requirements.
  • Managing Foreign Worker Bond queries and transmission instructions to Insurers.
  • Conducting accuracy checks on policy documents received from Insurers.
  • Assisting credit control department in following up on premium collections when required.
  • Handling miscellaneous documentation and record-keeping tasks to ensure customer records, policy documents, and related documentation are maintained accurately, timely and in an orderly manner.
  • Provide support by handling phone calls and walk-in customers in the absence of the receptionist.
  • Performing other ad-hoc assignments which may be assigned as and when required.

For you to be successful…

We expect you to be able to demonstrate the following key competencies

Customer Focus:

  • Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.
  • Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption.
  • Understands the importance of customer feedback and appreciates their points of view.

Collaborative:

  • Co-operates with team members to resolve problems and achieve goals.
  • Offers support and contributes to the delivery of shared goals. Displays loyalty and trust to team.

Creative:

  • Looks for new ways to solve problems and execute in ways that add value.
  • Tries new ideas and approaches.

Communication

  • Provides others with information they need in a timely manner.
  • Communicates clearly and actively listens to others.
  • Communication is specific and fact based using a style appropriate for the audience.

Adaptable:

  • Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don't go to plan.
  • Employs different approaches depending on the situation.

You will require the following qualifications and skills

  • At least a GCE 'O' certificate holder or above with at least 1 year of relevant experience in insurance broking industry handling commercial insurance classes.
  • Must have a Certificate in General Insurance (BCP, PGI, CGI).
  • Self-starter with good problem-solving, communication and time-management skills.
  • Able to work independently and as a team player in a fast-paced and dynamic environment.
  • Good command of oral and written English. Fluency in oral Mandarin Chinese is preferred.
  • High attention to details and accuracy.

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