L1 Production Support Engineer for VisionPLUS 10

3 days ago


Yishun New Town, Singapore Blue Ocean Systems Infotech Pvt. Ltd. Full time $60,000 - $120,000 per year

Hi

Immediate hiring - L1 Production Support Engineer for VisionPLUS 10 (Flex)

Role Summary

The L1 Production Support Engineer for VisionPLUS 10 (Flex) at the client is responsible for monitoring,

triaging, and resolving first-level issues across VisionPLUS 10 modules. This includes batch job

monitoring, incident handling, and coordination with L2/L3 teams for escalations.

Key Responsibilities

Monitor application and batch job alerts related to VisionPLUS 10 (Flex).

Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.

Handle initial triage of incidents and user tickets.

Provide quick fixes and workarounds for known issues.

Maintain SOP documentation and knowledge base for recurring issues.

Escalate unresolved or complex problems to L2/L3 teams.

Coordinate with development, infrastructure, and vendor teams.

Support monthly release deployments and patching activities.

Prepare RCA and incident reports.

Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests.

Assist with routine tasks such as password resets, account unlocks, and basic configuration

changes.

Required Skills & Experience

2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.

Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.

Exposure to JCL, COBOL, VSAM, CICS is a must.

Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies

Familiarity with SQL/DB2 and log analysis – Good To Have

Strong communication and customer service orientation.

Experience with ITSM tools (e.g., ServiceNow, Remedy)

Knowledge of ITIL practices preferred – Good To Have

Client-Specific Context

The role is part of a broader support structure involving 24x7 coverage for over 50 applications. The

support team is based in Hyderabad and works closely with client onsite team. VisionPLUS 10 (Flex)

modules in scope include CMS, FAS, TRAMS, MBS, ITS, among others

Regards

Kshama

Job Type: Contract

Work Location: In person


  • IT Support

    1 week ago


    Yishun, Singapore Tech Domain Full time

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...


  • Yishun New Town, Singapore HellermannTyton Pte Ltd Full time $30,000 - $60,000 per year

    Production Assistant Shift Leader / Shift Leader (Night Shitf)Job Summary:Responsible to organize and manage manpower allocation, to achieve and maximize production output and efficiency.To reduce Operation Downtime and Machine Downtime.To monitor and report daily scrap on a timely basis.Job Duties & Responsibilities:Assigning and arranging manpower to...


  • Yishun, Singapore Rapsys Technologies Full time

    **Responsibilities**: - Incident Management: - Respond to escalated incidents from L1 support, providing timely and effective resolution. - Diagnose and troubleshoot complex technical problems across various technologies. - Perform root cause analysis to prevent recurring incidents. - Document incident resolution steps and maintain knowledge base...

  • Network Support

    1 week ago


    Yishun, Singapore EIL Global Full time

    Greetings from EIL Global, We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for local...


  • Bedok New Town, Singapore Mediacorp Pte Ltd Full time $60,000 - $80,000 per year

    To perform 24x7 rotating shift duty for NOC and Network OperationsProvide timely response, escalation and resolution to all incidents, outages and performance alertsChanging of backup tapes based on predetermined schedulePreparation and compilation of team and customer weekly and monthly reportsProcess internal and external service requests including...

  • Process Engineer

    1 week ago


    Yishun New Town, Singapore ASMPT Singapore Pte Ltd Full time $80,000 - $120,000 per year

    As a Process Engineer at ASMPT Singapore, you will play a critical role in optimizing and characterizing semiconductor manufacturing processes. You will work closely with cross-functional teams to enhance product performance, drive automation improvements, and develop next-generation manufacturing solutions.Key Responsibilities:Define process flow,...


  • Yishun New Town, Singapore WSH Experts Pte Ltd Full time $60,000 - $120,000 per year

    Job Description & RequirementsResponsibilitiesWork closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.Work with Product Owner and Product Manager to craft and refine user stories...


  • Yishun New Town, Singapore Murata Electronics Singapore (Pte.) Ltd. Full time $60,000 - $120,000 per year

    JOB DESCRIPTIONDepartment: Regional Product Marketing Department (Capacitor)Report to: Product Management Senior Executive (Capacitor)Functional Relationships with:Liaises with Product Engineering and Marketing in affiliates, Sales Account Officers in worldwide Murata AffiliatesPOSITION PROFILE:Based in:  SingaporeJob Site: YishunThe successful candidate...


  • Yishun New Town, Singapore Acetalent Staffing Solutions Full time $80,000 - $120,000 per year

    Job ObjectivesTo develop, transfer and optimise test set-ups and capabilities developed by NPD test development team aligned to the company's technology and product roadmap for production, integrating them with in-house pilot or contract manufacturers' manufacturing capabilities.Duties and ResponsibilitiesDevelop, transfer and optimise test methodologies,...

  • Project Engineer

    2 weeks ago


    Yishun New Town, Singapore HellermannTyton Full time $60,000 - $120,000 per year

    Key ResponsibilitiesCalculate new product cost based on customer requirement.Collect material information (e.g. pricing, datasheets) during early project development stages.New product development based on customer request, manage the project schedule, cost control, and product testing.Familiar with GD&T tolerance requirements for drawings, proficient in...