Engineer, Customer Support Services

3 days ago

Bedok New Town, Singapore Mediacorp Pte Ltd Full time $60,000 - $80,000 per year
  • To perform 24x7 rotating shift duty for NOC and Network Operations
  • Provide timely response, escalation and resolution to all incidents, outages and performance alerts
  • Changing of backup tapes based on predetermined schedule
  • Preparation and compilation of team and customer weekly and monthly reports
  • Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc
  • Inventory Management for physical network infrastructure, x-connect
  • Provide remote hands service and onsite support to internal and customers
  • Service delivery and troubleshooting on physical and access network infrastructure, provisioning of access layer network service
  • Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
  • Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
  • Responsive to troubleshoot and solve L1 Data Center and customer network issues
  • Recommend suitable and relevant network solutions to solve customers' issues
  • Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
  • Report to Telco Helpdesk for suspected circuit problem
  • Problem Isolation & Resolution on network equipment or cabling such as routers, switches, network cable, etc
  • To assist on planning and renewing on network infrastructure projects and operations
  • Review and continuously improve SOP for supporting network operation

  • Maintain concise and up-to-date network documentation including:

  • Network inventories, processes, policies and procedures

  • Collect and manage the statistics collection and application from the network systems
  • Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

Qualifications

  • Minimum Diploma or equivalent qualification in IT related field of study
  • Minimum 2 years in supporting IT helpdesk and Network operation, or related experience in related fields
  • Minimum 2 years practical experience in LAN/WAN implementation which include router & switches setup and configuration
  • Basic network certification such as Cisco Certified Network Associate (CCNA) is preferred
  • Professional certification in ITIL, Operating Systems and Networking is an advantage
  • Working experience in service provider networks and Data Center is an advantage
  • Basic knowledge and experience with networking protocols, including BGP, MPLS, VXLAN, EVPN and OSPF
  • Basic knowledge and experience with Structured Network Infrastructure for network Layer 2 & 3 support
  • Pro-active in anticipating and resolving issues in the work environment
  • Customer service acumen and possess a strong sense of urgency
  • Strong sense of responsibilities and accountability in the work performance
  • Rotating shift duty
  • Working location : 1-Net (East) at Chai Chee / 1-Net (North) at Woodlands

  • Service Engineer

    1 day ago

    Bedok New Town, Singapore Search Avenue Full time $60,000 - $120,000 per year

    About the RoleWe are seeking a dedicated and hands-on Service Engineer to support mission-critical data centre operations. In this role, you will be responsible for servicing, maintaining, and troubleshooting Computer Room Air Conditioning (CRAC) and Water Detection Systems (WDS), ensuring system reliability and compliance with safety standards. You will...

  • Desktop/IT Support Engineer

    3 days ago

    Bedok New Town, Singapore JK Technology Pte. Ltd. Full time $40,000 - $60,000 per year

    Job DescriptionMaintenance of IT peripherals including backup & recoverySet-up, installation, re-installation or migration of IT peripheralsRelocation of IT peripherals within premisesProvide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/ end-users IT related requestsTroubleshoot hardware &...

  • Customer Service Admin

    1 day ago

    Bedok New Town, Singapore ELITE CAR VENTURES PTE. LTD. Full time $28,800 - $36,000 per year

    ELITE CAR VENTURES PTE. LTD. is hiring a Full time Customer Service Admin role in Bedok, Singapore. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonSaturday: Morning, AfternoonExpected...

  • Administrative Associate II, Customer Service

    3 days ago

    Bedok New Town, Singapore UPS Full time $60,000 - $180,000 per year

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • Officer - Service Support

    1 week ago

    Ang Mo Kio New Town, Singapore TOUCH Community Services Full time $40,000 - $60,000 per year

    Principal Responsibilities and Duties:Key Responsibilities:Frontline Customer Service: Provide support via telephone and attend to walk-in clients.Inventory and Equipment Management: Monitor inventory levels and ensure proper maintenance of office equipment.Facility Maintenance: Oversee the upkeep and maintenance of the Centre to ensure a safe and welcoming...

  • Executive, Customer Experience

    1 week ago

    Bedok New Town, Singapore PAP Community Foundation Full time $40,000 - $80,000 per year

    Key Responsibilities:Manage and log enquiries and feedback from customers and other stakeholders coming through phone calls, emails or social media channelsServe as first point of contact and response for customers and channel or escalate issues to relevant departments when necessary, in timely and appropriate mannerAccurately and efficiently address any...

  • Assistant Director, Customer Experience

    7 days ago

    Bedok New Town, Singapore PAP Community Foundation Full time $120,000 - $180,000 per year

    Key Responsibilities:Develop and execute the strategic vision and direction for the team, ensuring that customer and organisational service needs are met.Improve the customer service experience by creating engaging and effective processes, policies and standards, and establishing performances metrices for the team.Develop and implement methods to record,...

  • Customer Service

    1 week ago

    Yishun New Town, Singapore JE Human Resources Pte. Ltd. Full time $24,000 - $30,000 per year

    Job Responsibilities* Attend customer enquires through email and phone, prompt reply/acknowledgement to customer and general sales matters* Prepare Quotations, Sales Order, Purchase Order and Invoice.* Monitor and follow up on sales quotations and orders.* Sales support for fulfilment of order placed by customers.* Ensure proper documentation records and...

  • Customer Service Officer | 2580 | Extra Commission up to 400 Weekdays Only

    2 weeks ago

    Bedok New Town, Singapore People Advantage Pte Ltd Full time $30,000 - $48,000 per year

    "Passionate about helping others and making every customer interaction count? Join us as a Customer Service Officer, where you'll be the friendly face and reliable guide for Singapore's security professionals"Job Highlights:Work Schedule: Monday to Friday (8:30 AM - 5:30 PM)Location: Jalan BesarAttractive Salary: $2580Earn an additional $5 for every...

  • Customer Care Associate

    3 days ago

    Bedok New Town, Singapore World Marketing Group Pte Ltd Full time $36,000 - $66,000 per year

    World Marketing Group Pte Ltd is hiring a Full time Customer Care Associate role in Bedok, Singapore. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonExpected salary: $3,000 - $3,700 per...