Account Manager

2 days ago

Pioneer, Singapore RMS Marine & Offshore Service (Singapore) Pte. Ltd. Full time $100,000 - $120,000 per year

*ROLES & RESPONSIBILITIES :*

  • Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains
  • Increase sales revenue for business in local docking shipyards and site projects in local branch office.
  • Leading the team or acting as "sounding board" and sparring partner for other key account managers in local branch.
  • Acting as a mentor for more junior staff on a variety of issues
  • Liaising with Logistics Manager and Transport Planner to ensure smooth, complete, and in-time deliveries for customer's order.
  • Point-of-contact for customers, both office and vessel crew and site, for any issue that relates to:
  • Requests that have to do with quotes issued by our sales & quotation team
  • Itinerary changes for vessels, re-routing consequences and offering solutions
  • Last minute requests
  • Sourcing alternative products on local market
  • Receiving and entertainment when Customer visit local office.

*WORKING REQUIREMENTS :*

  • Diploma or above in a related field or equivalent experience and training.
  • Broad knowledge of the Shipping Industry and chain partners.
  • Customer-oriented, problem-solving skills.
  • Excellent commercial qualities;
  • Maintaining personal contact with shipping lines and/or ship management.
  • 5 years of experience in a similar position is essential.
  • Knowledge of MS Office and ERP.
  • Excellent communication skills both verbally and in writing, fluent in English.
  • Stress resistant due to tight busy schedules associated with this position.
  • Ability/willingness to work in a rapidly changing, growing environment.

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