Account Management Specialist

1 day ago

Pioneer, Singapore Ingersoll Rand Full time

**Job Summary**

The Account Management Specialist/Customer Service Specialist will be based in Singapore and accountable for end-to-end order fulfilment and customer service support for the business unit. He/she will be responsible for new item/customer creation, fulfilling orders and managing client accounts within Southeast Asia.

**Responsibilities**
- Initiate and follow up new item creation/customer creation in system.
- Process sales and manage orders for SEA countries and Rest of Asia using Oracle system.
- Provide commercial team timely and accurate information about shipment forecast.
- Liaise with warehouse/factories and forwarders to arrange local and export shipment.
- Issue invoices and necessary shipping documents for shipments
- Review LC draft, prepare and collate documents from various factories for LC presentation.
- Coordinate with related parties on non-warranty claims.
- Communicate and provide timely responses between customer, sales, operation, and factory etc.
- Liaise with supply planning team to ensure product availability in warehouse for order fulfilment.
- Perform other ad-hoc duties as and when assigned.

**Basic Qualifications**
- Degree/Diploma in Business Admin/Supply Chain Management or related fields.

**Travel & Work Arrangements/Requirements**

Office Based.

**Key Competencies**
- Customer Orientation
- Detail Oriented
- Communication & Collaboration
- Ownership

**What we Offer**
- Equity Grant
- Employee Insurance (Incl. Dependants)
- Medical Health Screening
- Outpatient Medical & Specialist
- Dental

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