Deputy Manager, Student Admissions

3 days ago

East Region, Singapore SUTD (Singapore University of Technology & Design) Full time $40,000 - $80,000 per year

Key Responsibilities:

  1. Admissions Event Management Management (Primary):

  2. Plan, coordinate, and execute a variety of events, including engagement, social, and educational events

  3. Work with external vendors, internal SUTD teams and student leaders to ensure seamless event execution
  4. Develop event concepts, themes, and schedules to align with objectives of the Admissions team
  5. Manage event budgets, execute procurement contracts and ensure cost-effectiveness of expenditures
  6. Oversee logistics, including venue selection, catering, programme curation, and guest management
  7. Create communication materials to gather and manage sign-ups
  8. Handle on-site event coordination and troubleshoot any contingencies that may crop up

  9. Post-event follow-up, including feedback, event post-mortem, updating mailing list, etc

  10. Outreach and Engagement Activities (Primary):

  11. Strategize engagement of prospective students, parents and educators

  12. Cultivate relationships with key personnel (e.g. career counsellors) and alumni
  13. Identify/source/develop events/platforms for deepening SUTD's relationships with various target markets
  14. Represent SUTD during outreach activities and conduct talks to convey SUTD's value proposition

  15. Work effectively with SUTD pillars/clusters, other relevant SUTD departments and external partners to engage prospective students

  16. Admissions Operations (Secondary):

  17. Respond to admissions enquiries (email, calls, walk-ins) during Admissions Exercise

  18. Deliver high standards of customer service based on internal communication procedures and standard operating guidelines
  19. Coordinate and schedule appointments with inquirer
  20. Manage scheduled phone calls through Novocall System
  21. Review and update frequently asked questions (FAQ) for email enquiries

  22. Complete general administrative duties that are required to support the Admissions team, SET department, and SUTD management

  23. Strategy and Planning (Support):

  24. Contribute to Admissions team planning for the whole admissions journey

  25. Analyze admissions and student data to track effectiveness of outreach/engagement efforts
  26. Continually pilot new ideas to evolve SUTD's admissions strategy

Requirements

  • Possess a recognized degree from university
  • Possess strong communication, presentation, and interpersonal skills
  • Able to multi-task and work independently, while tightly aligned to the organization and team's approach and efforts
  • Be creative and able to challenge norms, be resourceful, goal-driven, diligent, independent and yet be a good team player
  • Flexibility to work selected weekends and after hours when needed
  • Up-to-date digital skills and effective utilization of social media, web, etc
  • Experienced in project and event management
  • Experienced in customer service delivery
  • Meticulous and organized

One or more of the following will also be useful:

  • Understand the undergraduate education landscape, including institutions and programmes
  • Have a good understanding of the industries which SUTD students are employed in
  • Have design/systems-thinking experience, inc. implementation
  • Possess knowledge and skills of database and IT systems

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