Healthcare Patient Account Officer

2 days ago

Novena, Singapore Private Advertiser Full time $40,000 - $60,000 per year

Outpatient Registration & Billing:

  • Handle patient registration, billing, and perform visitor management including temperature screening.
  • Input patient details and carry out admission procedures in the system.
  • Provide guidance to patients on Medisave, MediShield, Integrated Shield Plans, and corporate insurance claims and guarantees.
  • Enter Doctors' Fees and details from Doctor's Letters of Certification into the system as required.
  • Follow up on relevant documentation when necessary.

Inpatient Admission & Billing:

  • Enter and update patient information and perform system admission for inpatient cases.
  • Conduct financial counselling for patients or their next-of-kin, providing bill estimations (AFHS) and securing required signatures.
  • Collect admission deposits and alert the Executive of any bad debt flags or patients unable to provide a deposit.
  • Perform other administrative tasks related to inpatient records and updates.

Cashiering Duties:

  • Present and explain itemized bills and charges to patients.
  • Process payment collections and issue refunds as necessary.
  • Submit daily shift closure reports to the supervisor.

Patient Experience & Service:

  • Handle complex inquiries and feedback related to admission, billing, insurance claims, and cashiering matters escalated by Business Office staff.
  • Process and follow up on insurance claims, liaising with insurers to facilitate claim approvals.
  • Maintain and manage office supplies and counter inventory.
  • Respond to general inquiries via internal and external mailboxes.
  • Assist in administrative tasks such as preparing specialist rosters and generating daily management reports.

  • Executive, Patient Services

    2 weeks ago

    Novena, Singapore Community Care Healthcare sector Full time

    Reporting to Manager, Finance and Patient Services, the incumbent will assist in the smooth running of the Patient Services Office. He / She is responsible primarily to carry out patients’ admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative support to Inpatient as well as Home Care and Day...

  • Executive, Patient Services

    6 days ago

    Novena, Singapore Community Care Healthcare sector Full time

    Reporting to Manager, Finance and Patient Services, the incumbent will assist in the smooth running of the Patient Services Office. He / She is responsible primarily to carry out patients’ admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative support to Inpatient as well as Home Care and Day...

  • Patient Services Associate

    2 weeks ago

    Novena, Singapore Community Care Healthcare sector Full time

    Reporting to Team Lead, Patient Services, the incumbent will assist in the smooth running of the Patient Services Office. He / She is responsible primarily to carry out patients’ admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative support to Inpatient as well as Home Care and Day Care...

  • Patient Care Coordinator

    1 week ago

    Novena, Singapore Anchor Search Group Pte Ltd Full time

    We are representing a private medical service company that advocates healthcare from diagnosis, treatment and maintenance of good health through a holistic and personalised approach. As the Patient Concierge, you will be the primary point of contact for international patients, their families and caregivers to provide a seamless and high level of service to...

  • Deputy Director, Office of Patient Engagement

    5 days ago

    Novena, Singapore Nanyang Technological University Full time

    The Office of Patient Engagement (OPEN) is a new unit to deepen LKCMedicine’s patient & public partnerships in medical research and education. You will head the team to embed Patient and Public Involvement and Engagement (PPIE) into the School’s programmes and foster partnerships with patient advocates, patient and community organisations and other...

  • Financial Counsellor

    2 weeks ago

    Novena, Singapore National Healthcare Group Polyclinics Full time $40,000 - $60,000 per year

    Company description: NHG PolyclinicsJob description: Responsibilities:A Financial Counsellor is required to report to both Finance department and Operations department. Responsible for the counseling of patients on the use of CPF (Central Provident Fund) Medisave accounts, explain chronic care management packages available at our polyclinics, process case...

  • Clinic Assistant

    6 days ago

    Novena, Singapore Sincere Healthcare Group Full time

    Sincere Healthcare Group is looking for a **Clinic Assistant** to join our dynamic Nursing team in Singapore. **Duties and Responsibilities** Patient Fronting Responsibilities - Register and schedule appointments for patients. - Answer inquiries from patients. - Handle incoming calls. - Prepare case notes and other required forms. - Coordinate and liaise...

  • Customer Support Associate

    2 weeks ago

    Novena, Singapore Talents@Work Pte Ltd Full time

    **Highlights** - **Industry**: Healthcare - **Employment Type**: 1-Year Contract (Convertible to Permanent based on Performance) - **Working Hours**:Monday to Friday, 8am - 5pm & Alternate Saturdays, 8am - 12pm (Fixed Office Hours) - **Salary**: Up to $3,000/month (Depending on Experience) **Key Responsibilities** - Respond promptly and professionally to...

  • Healthcare - Operations Manager / Assistant (Private Clinics)

    2 days ago

    Novena, Singapore f009f822-67e1-4a62-a5a5-67e942e67e48 Full time $54,000 - $112,800 per year

    Hiring: Operations Assistant Manager / Operations ManagerLocation: Singapore (Private Clinic Setting)Working hours: Monday - Friday office hoursWe are looking for a proactive, organized and people-oriented Operations Assistant Manager/Manager to join our growing private clinic team. This role is ideal for someone who thrives in a fast-paced healthcare...

  • Executive, Patient Service Associate

    1 week ago

    Novena, Singapore Dover Park Hospice Full time

    Dover Park Hospice (DPH) is on an inspiring journey of growth and transformation. As we adopt new systems, enhance our processes, and discover more effective ways of working together, we are committed to creating an even more compassionate and supportive space for our patients and their loved ones. If you’re someone with a heart for care and a desire to...