Healthcare Patient Account Officer

9 hours ago

Novena, Singapore Private Advertiser Full time $40,000 - $60,000 per year

Outpatient Registration & Billing:

  • Handle patient registration, billing, and perform visitor management including temperature screening.
  • Input patient details and carry out admission procedures in the system.
  • Provide guidance to patients on Medisave, MediShield, Integrated Shield Plans, and corporate insurance claims and guarantees.
  • Enter Doctors' Fees and details from Doctor's Letters of Certification into the system as required.
  • Follow up on relevant documentation when necessary.

Inpatient Admission & Billing:

  • Enter and update patient information and perform system admission for inpatient cases.
  • Conduct financial counselling for patients or their next-of-kin, providing bill estimations (AFHS) and securing required signatures.
  • Collect admission deposits and alert the Executive of any bad debt flags or patients unable to provide a deposit.
  • Perform other administrative tasks related to inpatient records and updates.

Cashiering Duties:

  • Present and explain itemized bills and charges to patients.
  • Process payment collections and issue refunds as necessary.
  • Submit daily shift closure reports to the supervisor.

Patient Experience & Service:

  • Handle complex inquiries and feedback related to admission, billing, insurance claims, and cashiering matters escalated by Business Office staff.
  • Process and follow up on insurance claims, liaising with insurers to facilitate claim approvals.
  • Maintain and manage office supplies and counter inventory.
  • Respond to general inquiries via internal and external mailboxes.
  • Assist in administrative tasks such as preparing specialist rosters and generating daily management reports.

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