Customer Service Admin

1 day ago

West Region, Singapore Wine Bond Pte Ltd Full time $32,000 - $38,000 per year

Wine Bond Pte Ltd is hiring a Part time Customer Service Admin role in Jurong West, Singapore. Apply now to be part of our team.

Job summary:

  • Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
  • Saturday: Morning, Afternoon
  • Expected salary: $3,200 - $3,800 per month

Customer Service

  • Handle customers' enquiries, shipments and orders promptly.
  • Responsible for the entire order fulfillment process and liaise with other

functional departments to achieve on time delivery.

  • Provide excellent customer service via all relevant communication channels.
  • Handle customers' enquiries, feedbacks, daily orders.
  • Resolve customers' concerns and answer customers' questions to your best

ability.

  • Accurately update documentations into backend inventory system.
  • Maintain strong working relationship with both internal and external

stakeholders.

  • Ensure compliance with Singapore Custom's Standard Operating Procedures and

company's procedures.

  • Assist with day to day tasks.

General

  • Any other duties which may be assigned by manager.

Requirements

  • Singaporeans or PR only.
  • Ability to partner with multi-departments.
  • A good team player with good interpersonal and communication skills
  • Problem-solving skills and meticulous attention to detail.
  • Efficiency and quality in handling customers queries
  • Resourceful and maintains a positive attitude and focus on customer

satisfaction in a fast-paced environment.

  • Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word.
  • Prior working experience preferably in prior customer service, logistics,

permit declarations Working Time

  • Mon-Fri (8.30 am to 5.30pm)

Benefits

  • AWS + Performance Bonus

Summary of role requirements:

  • Looking for candidates available to work on weekdays
  • 2-3 years of relevant work experience required for this role

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