 
						Service Delivery Manager
4 days ago
About Orfeostory
Orfeostory is an award-winning digital solutions agency based in Singapore. Since 2011, we've been helping enterprises and organisations transform with customised website development, mobile apps, cloud solutions, managed IT services, and AI-powered innovations. We pride ourselves on delivering reliable technology with a human touch, ensuring our clients' success every step of the way.
The Role
We are looking for a Service Delivery Manager (SDM) to join our growing team. This role is pivotal in ensuring our clients consistently receive high-quality service and support across our portfolio of solutions—including cloud voice, ICT infrastructure, managed IT services.
As the Service Delivery Manager, you will be the bridge between our clients, project teams, and support engineers , making sure service commitments are met, issues are resolved, and long-term relationships are strengthened.
Key Responsibilities
- Oversee delivery of Orfeostory's services to clients, ensuring alignment with SLAs and contractual obligations.
- Act as the primary point of contact for service operations, escalations, and client communication.
- Monitor service performance, prepare reports, and lead regular service review meetings with clients.
- Coordinate with project managers, technical teams, and vendors to ensure smooth service handovers and ongoing support.
- Implement IT service management best practices (e.g., incident, problem, and change management).
- Identify opportunities for process improvements and efficiency gains within service delivery.
- Drive customer satisfaction by anticipating needs, resolving issues quickly, and maintaining strong client relationships.
- 
					  Customer Service1 day ago 
 Singapore L D S DELIVERY SERVICE Full time1 year exp **Roles & Responsibilities** **1) Customer Service** - Liaise with customers and the operation team. - communicate and arrange the jobs orders. - Upkeep and perform system regularly. **2) Administration** - computer literate. - Prepare debtors listing and send reminders for late payment. - Perform ad-hoc duties assigned by Supervisor. -... 
- 
					  Assistant Director, Service Delivery2 weeks ago 
 Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently.[What you will be working on]Support Director and Deputy Director to achieve better outcomes for persons who use social services so... 
- 
					  Manager/senior Manager, Service Delivery7 days ago 
 Singapore NCS National Council of Social Service Full time**[What the role is]** Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s). **[What you will be working on]** **Be part of a team that**seeks**to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.** **1.... 
- 
					  Delivery Driver1 day ago 
 Singapore ALI DELIVERY SERVICES PTE. LTD. Full time**Delivery Driver Job Description Template** We are looking for a reliable delivery driver who is concerned with customer satisfaction and transporting items in a safe, timely manner. The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team in order... 
- 
					  Area Manager3 days ago 
 Singapore Delivery Hero Full timeAbout the opportunity **About the job**: This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. **Must be available to work weekends and at different locations in Singapore. Hours may... 
- 
					  Service Delivery Manager2 weeks ago 
 Singapore STAR CAREER CONSULTING PTE. LTD. Full time**Service Delivery Manager **Job Description & Requirements** Our esteem client is looking for a Service Delivery Manager The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary **Responsibilities**: - **Good in Managing service delivery budgets,... 
- 
					  Service Delivery Manager3 days ago 
 Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full timeService Delivery incorporates the end to end deliverables of the Service Contract delivered by Singtel Group (or it’s sub entities). This includes service governance, client engagement with Customers, and managing external and internal stakeholders’ expectations and deliverables outcome. The service delivery will also cover the growth of the account and... 
- 
					  Service Delivery Manager1 week ago 
 Singapore DeClout Pte Ltd Full time**About us** **The role** To manage the service delivery in Singapore and assigned accounts by delivering quality services through a direct or outsourcing model. Be part of the operations team and work closely with peers. He/she will implement the necessary policies and best practices to achieve the defined objectives in line with the company’s mission and... 
- 
					  Service Delivery Manager2 weeks ago 
 Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full timeA Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients. They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A service delivery manager plays a vital role in boosting the user experience... 
- 
					  Service Delivery Manager7 days ago 
 Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full time**Service Delivery Manager As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user...