IT Onsite Support Analyst

1 week ago

Singapore SCIENTE INTERNATIONAL PTE. LTD. Full time $4,000 - $8,000 per year

Job Summary

We are looking for a IT Onsite Support Analyst who specializes in resolving hardware and software issues to work on projects in a reputed Insurance company.

Mandatory Skill-set

  • Degree or Diploma in Computer Science / Engineering or equivalent;
  • Minimum of 2 to 3 years of service desk / IT onsite support experience;
  • Good working knowledge on modern IT workplace environment such as laptop/desktop, printer, networking equipment, smart devices, Office Applications and others;
  • Able to handle multiple tasks simultaneously;
  • Technically competent with good analytical skills;
  • Good communication skills required for liaising with others.;

Desired Skill-set

  • ITIL Certified;
  • Experienced with Saas ITSM Suite of Tools (ServiceNow, Remedy and Remedyforce).

Responsibilities

  • Provide remote and on-site technical support for workstation hardware, applications, email, printers, smart devices, corporate mobile phones, and network-related services;
  • Perform workstation setup and relocation;
  • Assisting in setting up meeting room for conference, where IT support is needed;
  • Invoke problem escalation process to next level of support;
  • Learning and sharing knowledge in different forms, from contributing with articles in the Knowledge Database up to delivering training or facilitating forums;
  • Communicate with Incident Management, Change Management, Problem Management, and respective support teams;
  • Create, support, and deliver accurate adhoc/standard dashboards/ reports to communicate performance metrics in relation to SLA in a timely manner;
  • Provide analysis and interpretation as required;
  • Undertake any other ad-hoc IT tasks as assigned;
  • Coordinate with vendors and facility team as needed to ensure timely and effective resolution of meeting room device issue;
  • Maintain accurate hardware and software inventory and documentation of meeting room equipment;
  • Create, support and troubleshoot Azure Virtual Desktop access and issues in BAU support.

Should you be interested in this career opportunity, please send in your updated resume to ***** at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website ).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

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