Senior Analyst

4 days ago

Singapore MMC Corporate Full time

**Senior Analyst - Onsite Technical Support**

**What can you expect?**

**We will count on you to**:

- Performs installations, trains, maintenance, troubleshoots and repairs of all OpCo desktop hardware/software technologies.
- Performs activations and supports Corp iOS mobile devices.
- Assists with setup, and operation of audio visual hardware as; required by end user.
- Determines appropriate hardware/software based on corporate policy and end user requirements.
- Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follows up with customers on all issues.
- Escalates incident, and questions to appropriate support groups.
- Supports events, such as infrastructure changes, software releases and BCP etc.
- Provides timely updates to Management about service issues, when appropriate.
- Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
- Assists administration and maintenance of non-desktop Technology Infrastructure component’s at the request of other Service Towers.
- May assist with, installations, maintenance, troubleshooting and repairs of Office Telephony Systems.
- Uses corporate Incident Management System to record and track all support work.
- Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets.
- Performs time tracking tasks, as required.
- May assist with the procurement of hardware and software.
- Supports team’s abilities and functions through positive customer relations.
- Contributes to, improvement/enhancement of processes and procedures.
- Gains additional knowledge, and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members.
- Performs related duties as assigned by management.

**What you need to have**:

- Bachelor’s Degree in a technology related discipline.
- 3 to 5 years of related work experience, in a technical 2nd or 3rd level support role.
- Prior team management experience preferred.
- A+ certification preferred.
- Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE).
- Very strong knowledge of company desktop operating systems and software.
- Knowledge of scripting for Microsoft based systems, including active directory and MS Desktop products.
- Knowledge of standard computer hardware.

**What makes you stand out**:

- Superior analytical and problem solving skills.
- Ability to work within a team environment.
- Ability to independently plan, organize and prioritize one’s own and team activities.
- Ability to express ideas clearly in both written and oral communications.
- Ability to coach and develop subordinates to encourage high performance.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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