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Production Support Analyst

2 weeks ago

Alexandra Hill, Singapore A-IT Software Services Pte Ltd Full time $60,000 - $120,000 per year

Responsibilities:

  • To lead and deliver with consistently good quality AML systems enhancements/changes into Production for BAU Production Issues.
  • To provide reliable and timely Level 3 investigative and fix-it support for all AML systems.
  • To provide reliable leadership and support during System Integration Testing and UAT phases.
  • To identify early and escalate critical delivery show stopper with proper context timely and to propose viable solutions or workarounds where possible.
  • AML system changes/production fixes Design, Development and Unit Testing.
  • Review and contribute to test planning for SIT and UAT.
  • Manage and work with vendor teams to successfully deliver enhancements for AML systems.
  • Manage and work with stakeholders during all phases of system changes delivery.
  • Coordinate and plan with Infra and change management teams for application deployment activities in DevOps environment.
  • Setup and maintain application Infrastructure in Unix, Windows and Oracle environment.
  • Effect system changes into test and production environments by following application change implementation process via the Bitbucket, Jenkins and Aldon change management tools.
  • Conduct technical delivery/process knowledge and best practices sharing/training sessions with internal teams to raise teams competency level.

Requirements:

  • Good written and verbal communication skills and analytical ability System enhancements delivery experience in the banking industry
  • Hands on experience in design and configurations/development work
  • Experience in leading, with good results, design gathering and design workshops with users as part of change delivery or defects fixes work
  • Strong Oracle SQL and PL/SQL design and development skills
  • Strong Java/ Javascript knowledge
  • System delivery Operational impact awareness
  • Ability to understand SLA / KPI and deliver items within correct time space
  • Ability to have vendor interaction and management skills
  • Any working experience with AML applications (eg. Fircosoft, Actimize. NR Detica) or Linux environment background

Key Domain/ Technical Skills:

Banking functional and technical delivery experience, Oracle SQL / PL-SQL, Java, Unix shell scripts, DevOps change process familiarity (Bitbucket, Jenkins.), Control-M, Aldon

Implementation experience on the following will be of advantage:

  • AML Application (eg. Fircosoft, NR Detica, Actimize)