
Guest Relations Executive
1 week ago
Job Scope:
Assign guests to tables, maximising utilisation of the space to the best advantage
Ensure every guest is greeted warmly, seated promptly, and well attended to
Work with Manager to receive and coordinate all reservations and special requests - Provide good customer service and respond efficiently and tactfully to guests' complaints, requests, and inquiries
Attend to phone inquiries and ensure all reservations are confirmed
Receive and act on feedback from all guests
Prepare monthly report of guest comments, guest list, and report to assist business decisions
Fully understand the operations of the restaurant and service sequence
Job Requirements:
At least 2 years of F&B experience
Prior hospitality or fine-dining restaurant experience is advantageous
Team player
Customer service-oriented mindset
Excellent interpersonal and communication skills
Able to multi-task in a fast-paced environmentPositive attitude with an outgoing personality
Well-groomed and takes pride in looking good
Great communication and excellent guest service skills
Benefits:
Competitive wages commensurate with experience and position.
Opportunities for career growth and development.
13th Month Bonus.
A positive and inclusive work environment that fosters teamwork and creativity.
Staff meals during shifts.
How to Apply: If you're passionate about the restaurant industry and want to be part of a thriving team, we would love to hear from you
We appreciate all applications, but only those selected for an interview will be contacted. Thank you for your interest in joining our restaurant family
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