6 Months Claims Analyst

5 days ago

East Region, Singapore HUDSON RPO (SINGAPORE) PTE. LTD. Full time $40,000 - $80,000 per year

Responsibilities:

  • Support/Review System Set Up for New, Renewing and Mid-term policies changes ensuring claims processes can be optimised and customer journey will be smooth.
  • Tracking of operational statistics for Claims reporting
  • Handling of exceptional claim's escalated issues and appeals
  • Perform claims audit/review as and when assigned
  • Carry out task assigned by Team Lead and Head of Claims
  • Perform claims data analysis to monitor results and identify any gaps or trends as part of the Pro-Active Claims Management
  • Plan and execute User Acceptance Test (UAT) Test scenarios for digital projects and system enhancement
  • Support any other enhancements, internal and external projects as assigned

Requirements:

  • Minimum 5 years' experience in Employee Benefits operations or claims or customer relations area.
  • Strong analytical and problem-solving skills, in developing solutions via digitalization, interest in operational systems and its efficiency.
  • Analytical and detailed, comfortable working with spreadsheets and tableau and able to produce fact-based solutions.
  • Experience in doing system requirements, UAT.
  • Good verbal & written communication skills and good interpersonal skills
  • Able to multi-task, meet tight deadlines and work in fast paced environment
  • The individual will need to be self-motivated, highly organized, able to work independently and goal oriented

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