6 Months Claims Analyst
6 days ago
Responsibilities:
- Support/Review System Set Up for New, Renewing and Mid-term policies changes ensuring claims processes can be optimised and customer journey will be smooth.
- Tracking of operational statistics for Claims reporting
- Handling of exceptional claim's escalated issues and appeals
- Perform claims audit/review as and when assigned
- Carry out task assigned by Team Lead and Head of Claims
- Perform claims data analysis to monitor results and identify any gaps or trends as part of the Pro-Active Claims Management
- Plan and execute User Acceptance Test (UAT) Test scenarios for digital projects and system enhancement
- Support any other enhancements, internal and external projects as assigned
Requirements:
- Minimum 5 years' experience in Employee Benefits operations or claims or customer relations area.
- Strong analytical and problem-solving skills, in developing solutions via digitalization, interest in operational systems and its efficiency.
- Analytical and detailed, comfortable working with spreadsheets and tableau and able to produce fact-based solutions.
- Experience in doing system requirements, UAT.
- Good verbal & written communication skills and good interpersonal skills
- Able to multi-task, meet tight deadlines and work in fast paced environment
- The individual will need to be self-motivated, highly organized, able to work independently and goal oriented
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