Supporting Operation Executive

2 days ago

East Region, Singapore DaNeng (S) Energy-Saving Technology Pte Ltd Full time $60,000 - $120,000 per year

Responsibilities:

  • Overseeing and assessing technicians' activities and providing them with regular performance-related feedback.
  • Strategizing and monitoring the daily activities of customer service operations.
  • Assisting supporting technician with duties where required.
  • Training technicians in the areas of customer service and company policies.
  • Guide and direct supporting team towards achieving operational goals.
  • Ensure that the supporting service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
  • Ensure that customer complaints are resolved in a professional manner.
  • Provide supervision and technical assistance to supporting team to attain departmental and organizational goals.
  • Hire and train supporting technicians to deliver high class customer service.
  • Determine work procedures, work schedules, and workflow for customer service staff.
  • Perform annual reviews, appraisals and performance management reviews for the supporting technicians.
  • Ensure that the customer calls are handled and answered in a timely and accurate fashion.
  • Develop standard procedures and policies for improving the service provided to customers.
  • Conduct meeting with Managers to discuss process improvements and issues.
  • Maintain communication with customers via emails, phone calls, mails, etc.
  • Prepare documentation and reports on routine customer correspondence for future reference purposes.
  • Management for ad-hoc duties

Requirements:

  • Minimum Bachelor's degree or Poly diploma in Electronic Engineering, Mechanical Engineering, or relevance abilities.
  • Prior working experience in kitchenware, Stainless Steel Manufacturing environment & Experience in F & B Equipment sales will be an added advantage.
  • Minimum of 3 years of experience in leadership of technicians
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Strong computer skills
  • Excellent customer service skills
  • Strong analytical and analysing skills
  • Strong organizational skills
  • Ability to prioritize tasks.
  • Ability to work independently.
  • Ability to work as part of a team.
  • Excellent multitasking skills
  • Strong leadership skills
  • Strong problem-solving skills
  • Strong planning skills
  • Ability to work under pressure and meet deadlines.
  • Excellent time management skills
  • Ability to work in a fast-paced environment.
  • Ability to motivate others.
  • 5 Working days 9.00am-6:00pm + 1 weekend alternate half day 9.00am-1.00pm
  • Available immediately would be highly preferable

Job Type: Full-time

Language: English (Required)

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