Warehouse Senior Operations Manager

[Job ID: ] Responsibilities:> Warehouse Manager Fulfilling customers' needsResponsible for the full operations of branch office, take leads to develop and make necessary succession planning including retaining of high performer.Manage staff performance and development, and maintaining a high standard of operational control / audit compliance.Increase customers' satisfaction among all team members, encourages and demonstrates service-based behaviours.Oversee the overall operational cost control measures within the warehouse.Prepare monthly operations reports (sales, productivity & etc) and budget reports.Ensure all daily collections of monies are tally with receipts; monthly collection of due payment are promptly collected from customers'.Attend to customers' complaints and claims and ensure all are resolve in a timely and adequate manner.Maintaining standards of health and safety, hygiene and security in the work environment.Continuous improvement on operational processes and updating of SOPs.Implementation and execution of projects from new clients.Producing regular reports and statistics on a daily, weekly and monthly basisResolve operational issues on a daily basis.Responsible for tallying monthly inventory.Ensure the stock control systems is up to date and the inventories are accurately recorded within the system.Implementation of the 5S methodologies within the warehouse.Manage Yamato assets (Packing material, trolley, etc).Manage and allocate manpower in the warehouseMotivating staff and encouraging teamwork within the warehouse team.To ensure productivity targets and other relevant KPIs are met or exceeded.Responsible for leading and overseeing staff safety at work.Supervise and evaluate staff performanceTo be the main PIC when liaising with customers, suppliers and relevant departments.Attend to enquiries via email and telephone from both the existing & new customers.To ensure the warehouse operation is executed within the boundaries of company SOPs.Manage contractors/suppliers quotation and negotiation on pricing matters in adherence to ISO requirements.> Senior Operations ManagerStrategic Responsibilities: Drive top-line growth (P&L responsibility) while managing the bottom line through cost-effective operations.Collaborate with Senior Management on strategic planning for branch operations, including route planning, manpower allocation, and sales strategies.Partner with the Customer Service Manager to plan and improve administrative operations.Expand logistics service coverage and strengthen the branch's operational network.Functional Responsibilities: Customer Service & Relationship ManagementFulfill customers' needs and act as the main point of contact for customers, suppliers, and relevant departments.Attend customer complaints and claims, ensuring timely and effective resolution.Increase customer satisfaction by encouraging service-oriented behaviors across the team.Respond to enquiries via email and telephone from both existing and new customers.Branch & Warehouse Operations Oversee the full operations of the branch, including manpower planning, succession planning, and retention of high performers.Manage staff performance, development, and maintain high standards of operational control and audit compliance.Ensure warehouse operations adhere to company SOPs and implement continuous improvements.Implement and execute projects for new clients and produce regular operational reports (daily, weekly, monthly) covering sales, productivity, inventory, and budget.Oversee operational cost control measures within the warehouse.Ensure accurate daily collections, proper receipt tallying, and prompt collection of monthly due payments.Inventory & Asset Management Ensure the stock control system is up to date and inventories are accurately recorded.Tally monthly inventory and manage warehouse assets such as packing materials and trolleys.Implement 5S methodologies to maintain organization, cleanliness, and efficiency.Team Leadership & Staff Management Motivate staff and encourage teamwork within the warehouse.Allocate manpower efficiently to meet operational needs.Supervise and evaluate staff performance, ensuring KPIs and productivity targets are met or exceeded.Lead and oversee staff safety, health, hygiene, and security in the workplace.Operational Excellence & Compliance Continuously improve operational processes and update SOPs as needed.Resolve daily operational issues promptly.Manage contractors and suppliers, including quotation evaluation, negotiation, and adherence to ISO requirements.Requirements:> Warehouse Manager [Must] At least 3 years working experience in warehouse management. Preferably those who have held middle management positions and worked in FMCG warehouse setting.Possess the ability and leadership to manage the overall Warehouse Operation.Experience in improving warehouse operation namely: productivity, inventory, accuracy, etcExperience in the development of warehouse SOPExperience in operation management by piece unitExperience in both quality control and quality assurance methods pertain to warehousing.Able to analyse and interpret data.A team player, with high interpersonal and problem-solving skills.Strong customer service mind-set and enjoy the challenge of meeting and exceeding customers' expectations.Ability to multi-tasking and operate in a dynamic and changing environmentProficient in 5S methodologies.Proficient in Microsoft Office Tools.Proficient in WMS and Barcode Operations> Senior Operations Manager [Must] 5 years of warehouse management experience, ideally in middle management within 3PL operations.Strong leadership skills to oversee end-to-end warehouse operations.Proven track record in improving warehouse productivity, inventory accuracy, and operational efficiency through KAIZEN initiatives.Experience in developing and implementing SOPs and driving operational excellence.Strong data analysis and problem-solving skills.Team player with a customer-focused mindset, able to meet and exceed expectations.Ability to multi-task in a dynamic, fast-paced environment.Proficient in 5S, WMS, barcode operations, and Microsoft Office.Punctual, reliable, and professional.We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.Please kindly refer to the Privacy Policy of Good Job Creations for your reference: EA License no.: 07C5771EA Personnel Reg. No.: R2094050EA Personnel Name: Ayumu Matsuki