Customer Relations Officer

2 weeks ago

Bukit Batok, Singapore Singapore Land Group Full time

Job Description

  • Guide shoppers through West Mall Rewards app download and installation.
  • Provide hands-on support for shoppers during campaign redemptions.
  • Work closely with the customer service team and assist in the execution of the mall's promotion and redemption programs and member redemptions.
  • Handle shoppers'/ tenants' feedback and enquiries and provide necessary assistance promptly and resolution of complaints in a tactful and professional manner
  • Assist social media winners, verify eligibility, maintain records, and manage inventory with precision.
  • Support on-ground campaigns and events, ensuring smooth operations.
  • Any other ad-hoc duties assigned by Senior Executive, A&P

Job Requirements

  • Minimum NITEC in Hospitality/Tourism or related discipline
  • Cheerful personality and passionate about customer service
  • Good leadership and people management skills, and able to work independently
  • Good command of the English Language, both written and spoken
  • Proficient in computer skills (MS Word, Excel)
  • Able to work on weekends/public holidays

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