Office Services Lead

5 days ago

Raffles Place, Singapore Williams Lea Private Limited Full time $40,000 - $60,000 per year

Key Responsibilities:

  • Supervising and motivating a team of operators to drive productivity, produce high-quality work, and provide outstanding customer service on a day to day basis
  • Document filings, data entry, record keeping, procurement of office stationery, equipment maintenance, meeting room set up.
  • Manage and deploy overflow/temporary staff, ensuring site is adequately staffed at all times.
  • Maintain and check all equipment on site, work closely with vendors for trouble shooting.
  • Frequent communication and cooperation with Client Service Manager to ensure customer satisfaction.
  • Assure highest customer service standards and customer communication.
  • Develop process improvements and identify opportunities for service enhancement.
  • Lead departmental meetings, enforce company policies to ensure smooth running of operations.
  • Understand and enforce company and site policies and procedures.
  • Promote a positive, cohesive attitude within the department and across departments, as appropriate.
  • Develop, document, and implement process improvements.
  • Maintain confidentiality and always exhibit professional decorum.
  • Provide mail services, i.e. franking of outgoing mails, sorting and collection, distribution of incoming mails to different departments
  • Assist in ad-hoc duties as required.

Key Requirements:

  • Diploma / Degree and above
  • 4 years comprehensive outsources experiences preferred least 1year prior leadership experience
  • Strong customer service and interpersonal communications skills
  • Maintain confidentiality and exhibit professional decorum at all times
  • Proficient skill in the use of MS Office software (Word, Excel)
  • Good communications skills, attention to detail and reliability
  • Experience in Mailroom is a must
  • Only Singaporean

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