Student Services Executive

1 week ago

Paya Lebar, Singapore Vertical Institute Pte Ltd Full time $30,000 - $60,000 per year

Job description:

As a Student Services Executive, you will ensure that learners have a smooth, positive, and productive experience from enrolment through to course completion. You will act as a bridge between students, trainers, marketing, and operations, ensuring that administrative, logistic, and support functions are delivered efficiently and professionally.

Key Responsibilities

  • Liaise with students, trainers, departments, and external organisations to coordinate training programmes.
  • Handle enquiries via telephone, email, walk-ins, and CRM systems regarding course details, scheduling, payments, withdrawals/rescheduling, and complaints.
  • Assist with class facilitation logistics: prepare course materials, schedule trainers, monitor attendance, issue certificates, and maintain evaluation and feedback data.
  • Manage administrative duties: record-keeping, filing, document control, tracking trainer hours & monthly calendars, support with compliance to internal SOPs.
  • Support student services such as laptop/workstation setup, resource issuance, system account setups, and managing learner support requests.
  • Coordinate facility logistics: classroom readiness, equipment checks, food or resource distribution, and ensuring smooth centre operations.
  • Collaborate with marketing / social media teams: contribute to content related to student experience, assist in photos/videos, support with events or promotion of classes.
  • Contribute to continuous improvements: propose operational enhancements, help maintain compliance, support quality assurance and feedback-related processes.

Requirements / Skills & Competencies

  • Minimum qualification: "O" Level (or equivalent).
  • At least 1 year of relevant experience in administrative, customer service, or support roles, preferably in a training, education, or service organisation.
  • Strong communication skills (written and verbal) and good interpersonal skills — able to engage with learners, trainers, and staff professionally.
  • Good organisational and coordination skills; ability to multi-task, follow through, and handle detail-oriented administrative work.
  • Proficiency in Microsoft Office and/or CRM tools.
  • Ability to work independently and in teams. Adaptable to changes (e.g., schedule) and able to work weekend or rostered shifts where needed.

Location: Paya Lebar

Work schedule: 5 days per week (include weekend shifts / classes).

Compensation package: base pay + incentives / commission where applicable.

Job Type: Full-time

Work Location: In person

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