
Operations Manager
7 days ago
Job Duties
- Oversee daily deployment, routing, and maintenance of autonomous vehicles
- Develop and implement operational SOPs
- Manage cross-functional teams including safety operators, remote operators, maintenance technicians and ground operations staff
- Ensure compliance with safety protocols and traffic regulations
- Track KPIs such as downtime, safety incident rates, etc. and perform analysis work to improve processes
- Lead incident management and root cause analysis for operational issues or accidents involving AVs
- Support end-user experience by ensuring timely issue resolution and a high standard of service delivery
- Perform any ad hoc duties assigned
Job Requirement
- A valid Class 3 license
- Bachelor's degree in engineering, Business, Logistics, Transportation, or a related field
- Familiar or has a keen interest in autonomous systems, transportation regulations, and fleet management software
- Ability to work in dynamic, high-pressure environments and adapt to evolving technologies
- Strong analytical, problem-solving, and decision-making skills
- Strong communication and interpersonal skills
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