Supervisor, Guest Service

3 days ago

Singapore Ascott International Management Pte Ltd Full time $45,000 - $55,000 per year

You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents' satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

  • Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
  • Promote teamwork and quality service within the team and coordination with the other departments
  • Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
  • Assist residents with check-in and check-out procedures
  • Ensure all residents are attended to at the Front Desk
  • Issue apartment access key cards
  • Attend to and anticipate all residents' queries and needs
  • Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
  • Manage residents' accounts, information and apartment availability in the system
  • Perform simple bookkeeping
  • Make and confirm reservations
  • Assist with the onboarding process for new employees
  • Respond to walk-ins, emails, calls and assist with queries and requests
  • Handle and record resident feedback and complaints, and refer them to managers
  • Perform related tasks as assigned

Job Requirements

You have:

  • At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role
  • Attained at least a Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification
  • Service-oriented
  • Supervisory skills
  • Passion for coaching and guiding
  • Passion in learning a variety of tasks, including handling paperwork and managing a team
  • Willingness to perform shifts

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