Supervisor, Guest Service

6 days ago

Singapore CapitaLand Full time

Join to apply for the Supervisor, Guest Service role at CapitaLand 2 weeks ago Be among the first 25 applicants About Us Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real estate investment manager (REIM) with a strong Asia foothold. As at 30 September 2023, CLI had S$133 billion of real estate assets under management, and S$90 billion of real estate funds under management (FUM) held via six listed real estate investment trusts and business trusts, and more than 30 private vehicles across Asia Pacific, Europe, and USA. Its diversified real estate asset classes cover retail, office, lodging, business parks, industrial, logistics, and data centres. Job Description You will: Assist in reviewing standards according to operating procedures and support in preparing operational reports for management. Promote teamwork and quality service within the team and coordinate with other departments. Manage the smooth operations of the department, including delegating work, communicating goals, and scheduling employees to ensure full coverage. Assist residents with check-in and check-out procedures. Attend to all residents at the Front Desk. Address and anticipate residents' queries and needs. Issue apartment access key cards. Provide recommendations on nearby amenities, places of interest, and assist residents with travel, tours, and restaurant reservations. Manage residents' accounts, information, and apartment availability in the system. Perform basic bookkeeping. Make and confirm reservations. Assist with onboarding new employees. Respond to walk-ins, emails, calls, and assist with queries and requests. Handle and record resident feedback and complaints, and refer them to managers. Perform related tasks as assigned. Benefits Flexible benefits with comprehensive medical coverage for self and family. Training and development opportunities. Subsidized rates at Ascott serviced residences. Strong advocacy of staff volunteerism. Wellness programs. Closing Statement At CapitaLand, we promote fair employment practices and recruit based on merit and alignment with our corporate values. We provide equal opportunities for all qualified individuals and foster an inclusive workplace regardless of race, gender, age, religious belief, or nationality. Only shortlisted candidates will be notified. Seniority level Mid-Senior level Employment type Full-time Job function Other #J-18808-Ljbffr

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