Support Team Representative – Singapore

3 days ago

Singapore TELESOURCE EXECUTIVE SEARCH PTE. LTD. Full time
Support Team Representative – Singapore

Job description

Who We Are :

Zota is a global payment gateway technology hub, a one stop shop for online businesses to accept payments from anyone, anywhere. With connections to more than one thousand financial institutions worldwide, we bring together global and local payment methods into one seamless payment page:)

About the position:

Our Support team is the backbone of our customer experience. With around fifteen team members spread across Israel, Bulgaria, Hong Kong and Singapore, the team helps new merchants integrate smoothly into our system, sets up tools, and ensures everything runs perfectly.

In this role you will provide top quality customer and technical support, guide merchants through video demos and tutorials, and work closely with multiple departments to solve problems quickly. You will help customers with API integrations, maintain processing environments, identify and document bugs and features, and perform manual quality assurance of integrations with our partners.

What we offer :

Full training is provided at the company's expense. We operate a 24/7 shift system with a balanced 5 day work week. Our Singapore office offers meal vouchers, health insurance, yearly performance bonuses, company trips abroad and weekly Happy Hours. As well as a supportive, multicultural team environment.

What you will do :

  • Address and solve customer issues through email, Slack, and Skype
  • Cooperate with other online platform representatives
  • Help customers with API integration to our gateway
  • Build and maintain the processing environment
  • Identify and document bugs and features
  • Handle correspondence with merchants and various third parties
  • Manual QA of integrations with our partners

Job requirements

Requirements:

  • Experience in technical/customer support
  • Strong organizational, analytical, written, and verbal communication skills
  • Passion for troubleshooting and constant self-learning
  • Superb attention to detail
  • Ability to quickly learn and adapt to new features and innovations
  • Willingness to learn and initiate
  • Advanced efficiency in Microsoft Office, G-suite, Zoom, Slack, and Trello.

About our hiring process :

Digital interview Home Task Interview with Support Team Leader HR Interview Integrity Test Offer.

  • Support Team Representative

    2 weeks ago

    Singapore Zota Full time

    **Who We Are**: Zota is a global payment gateway technology hub, a one stop shop for online businesses to accept payments from anyone, anywhere. With connections to more than one thousand financial institutions worldwide, we bring together global and local payment methods into one seamless payment page:) **About the position**: Our Support team is the...

  • Support Team Representative

    2 hours ago

    Singapore Zota Full time

    Join to apply for the Support Team Representative role at Zota Get AI-powered advice on this job and more exclusive features. Zota is a global

  • Support Team Representative

    2 hours ago

    Singapore Zota Full time

    Description Join to apply for the Support Team Representative role at Zota Get AI-powered advice on this job and more exclusive features. Zota is a global

  • Representative in Singapore

    6 days ago

    Singapore SingaporeExpats.com Full time

    SINGAPORE CLASSIFIEDS Singapore Classified Advertisements & Listings from Singapore Expats Overview Our company is looking for a Representative in Singapore for simple logistics operations. At the initial stage, the Representative will be required to work up to 2 hours a week.

  • Support Team Representative

    4 days ago

    Singapore Zota Group Full time

    **We would accept application CVs sent in English only**We are: Zota is a

  • Service Representative

    1 week ago

    Singapore Rolls-Royce plc Full time

    Service Representative – Singapore page is loaded## Service Representative – Singaporelocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: JR ## **Job Description****Location: Seletar, Singapore***Only candidates with the legal right to work in **Singapore** will be considered. Please note that applicants without this...

  • Sales Representative

    7 days ago

    Singapore HAMILTON COMPANY SINGAPORE PTE. LTD. Full time

    Company Overview Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years,...

  • Service Representative – Singapore

    2 weeks ago

    Singapore Rolls-Royce Full time $90,000 - $120,000 per year

    Job DescriptionLocation: Seletar, SingaporeOnly candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered.Why join Rolls-Royce?At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for...

  • Product Brand Representative Immediate

    1 week ago

    Singapore Team Relentless (Vision Organisation) Full time

    As a **Product Brand Representative**, you will be representing our corporate clients as the first point of contact for potential customers and partners. We believe that a product isn't well-known until customers are using it. Your team will be marketing our client’s products/services. Here are some of the things you'll do to make that happen: - Daily...

  • Sales Support Representative

    1 day ago

    Singapore KOFAX SINGAPORE PTE. LTD. Full time

    Sales Support Representatives enable Sales AE’s to focus maximum time on selling by supporting on admin tasks and being the primary link to all other back-office functions to help ensure orders as processed compliantly but as efficiently as possible. **Key Responsibilities**: - Supports Account Executive (AE) and Customer with all customer-impacting...