IT Service Desk Engineer

2 weeks ago


East Region, Singapore Alphaeus Pte Ltd Full time

IT Service Desk Engineer

Location: East

Employment Type: Contract (12 months, renewable)

Working Hours: 5.5days/ week

Responsibilities:

  • Provide First Call Resolution (FCR) support through phone and email
  • Ensure timely response to incoming calls and emails
  • Perform Level 1 troubleshooting and escalate issues as per SOPs
  • Submit timely updates to customers on the status of reported issues
  • Maintain ownership of cases and follow through until closure
  • Record accurate and complete incident details
  • Handle incident classification and prioritization
  • Monitor and track progress of incidents, providing regular status updates
  • Alert Team Lead of unusual spikes in specific incident types

Requirements:

  • Minimum Nitec in IT or related field
  • Minimum 1 year of experience in End-User Support, Desktop Support, or Technical Service Desk
  • Working knowledge of: Windows Operating Systems, Active Directory (account administration), Microsoft Outlook, Mobile device support
  • Strong communication and problem-solving skills
  • SINGAPOREAN ONLY

What We Offer:

  • Competitive basic salary up to $3,000 (based on experience)
  • Shift allowances
  • Stable, renewable 12-month contract
  • Work in a well-established IT environment


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