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Service Engineer

3 weeks ago

East Region, Singapore The Supreme HR Advisory Pte Ltd Full time
Service Manager/Service Engineer (Medical Devices & Equipment)
  • Working days: Monday - Friday 9am - 6pm
  • Salary: $5,500 - $7,000
  • Location : Kaki Bukit

Job Responsibilities

  • Lead, manage, and mentor the Service Team to ensure high performance, strong technical capability, and consistent delivery of quality service.
  • Oversee daily service operations, including preventive maintenance, corrective maintenance, repair works, and breakdown response for customers across hospitals, nursing homes, and home-care environments.
  • Plan and allocate service manpower effectively to meet operational needs and service turnaround expectations.
  • Review and ensure accuracy of all service documentation, reports, assessments, and maintenance records in accordance with company standards.
  • Drive service excellence by implementing service quality improvements, process enhancements, and compliance with OH&S and infection control policies.
  • Support the promotion and renewal of service contracts; work closely with sales teams on contract strategy and customer engagement.
  • Build and maintain strong customer relationships, acting as the escalation point for complex service issues and ensuring efficient resolution.
  • Monitor performance indicators such as response times, service quality, productivity, and customer satisfaction, and provide regular reporting to management.
  • Ensure all serviced products meet safety requirements and align with company policies and regulatory guidelines.
  • Collaborate cross-functionally with regional service management, logistics, sales, and technical teams to support business objectives.
  • Manage inventory of spare parts, tools, and equipment, ensuring cost efficiency and availability.
  • Lead technical training sessions and ensure continuous upskilling of the service team.

Job Requirements

  • Diploma/Degree in Engineering, Computer Engineering/Science, Biomedical Engineering, or relevant technical discipline.
  • Minimum 5 years of service experience in healthcare equipment, medical devices, or related technical field, with at least 2 years in a supervisory or managerial role.
  • Strong understanding of medical device servicing, including smart bed connectivity, IT network integration, HL7/Epic systems, and data integration to EMR/EHR platforms.

Cheong Yeat Long | R

The Supreme HR Advisory Pte Ltd | EA 14C7279