Senior Avaya/Cisco Communications System Programmer

2 weeks ago

North Region, Singapore Terra Systems Pte Ltd Full time $90,000 - $120,000 per year

*The Role*

We are seeking a highly experienced and certified Senior Communications Specialist (System Programmer) to take ownership of our large-scale Avaya and Cisco voice communication environment. In this pivotal role, you will be responsible for the design, implementation, maintenance, and optimization of our mission-critical call center and corporate IP telephony systems, ensuring maximum uptime, performance, and alignment with business objectives.

*Key Responsibilities*

  • Manage, administer, and provide advanced troubleshooting for our complex Avaya Aura/Call Center and Cisco Unified Communications Manager (CUCM)/UCCX environments.
  • Serve as the primary subject matter expert for all voice communication systems supporting a call center of 100+ seats and a corporate IP telephony network for 1000+ users.
  • Perform system upgrades, patches, and configuration changes during approved maintenance windows.
  • Monitor system performance, analyze trends, and proactively implement solutions to prevent issues and ensure service level agreements (SLAs) are met.
  • Collaborate with contact center leadership to design and implement call routing strategies (Vectoring, Scripting, IVR) that enhance customer experience and agent productivity.
  • Provide Tier 3 support and guidance to the IT operations team, resolving complex incidents and problems.
  • Develop and maintain comprehensive documentation for system architecture, configurations, and operational procedures.
  • Evaluate new communication technologies and make recommendations for continuous improvement.

*Qualifications & Experience (Must-Haves)*

  • Minimum of 5 years of hands-on, professional experience specifically managing and supporting large-scale enterprise Avaya and/or Cisco communication platforms.
  • Relevant professional certifications are mandatory (e.g., Avaya Certified Implementation Specialist (ACIS) / Avaya Certified Solutions Architect (ACSA) or Cisco Certified Network Professional Collaboration (CCNP Collaboration) / Cisco Certified DevNet Professional).
  • Proven experience in supporting a high-availability call center environment with at least 100 agent seats (experience with Avaya Aura Contact Center, Elite, or Cisco UCCE/Packaged CCE is essential).
  • Proven experience in managing a corporate IP telephony system supporting over 1000 end-users.
  • Deep technical knowledge of VoIP protocols (SIP, H.323, RTP), networking (QoS, VLANs), and session border controllers (SBCs).
  • Strong analytical and problem-solving skills with a proven track record of resolving complex technical issues.

*What We Offer*

  • A competitive salary and comprehensive benefits package.
  • The opportunity to work with and lead cutting-edge technology in a large-scale enterprise environment.
  • A challenging and impactful role with significant autonomy.
  • A professional and collaborative work culture that values innovation.
  • Opportunities for continuous learning and career development.

*How to Apply*

If you are a certified expert with the required large-scale experience, we want to hear from you. Please apply through MyCareerFuture or send your detailed resume, highlighting your relevant Avaya/Cisco experience and certifications, to .systems.

  • Senior/ Executive, Programme

    2 weeks ago

    Central Region, Singapore THYE HUA KWAN MORAL CHARITIES LIMITED Full time $4,000 - $6,000 per year

    Programme Planning and ImplementationDevelop and implement Outreach plan/follow-up visits to seniors in the identified blocks.Develop and implement annual calendar plan of social and health activities for seniors.Ensure that the programmes and activities meet the performance indicators and operating guidelines issued by MOH, AIC, or MSF via their reporting...

  • Associate (Programme), AAC Toa Payoh

    2 weeks ago

    North-East Region, Singapore Care Corner Singapore Ltd Full time $4,000 - $6,000 per year

    The Associate (Programme) is a key member of the Active Ageing Centre (AAC) team, supporting the planning and delivery of programs and initiatives that promote active ageing and enhance the wellbeing of seniors. Reporting to the Centre Supervisor, the Associate will assist with day-to-day operations, outreach activities, and engagement with seniors to foster...

  • Programme Executive

    1 week ago

    North Region, Singapore MONTFORT CARE Full time $60,000 - $80,000 per year

    Programme ImplementationEstablish links and partnerships with relevant agencies to determine programme requirements and relevanceIdentify upcoming trends affecting programme's successFollow best practices and new methodologies aimed at enhancing programme impactFollow service framework for programme work plans, resource requirement and budgetingFollow...

  • Community Care Officer

    2 weeks ago

    North Region, Singapore ALL SAINTS HOME Full time $2,500 - $4,000 per year

    Job Scope:Reporting to the Centre Manager, the Community Care Officer works closely with the Centre in-charge to handle the daily operations of the Active Aging Centre (AAC) and engage seniors living nearby in the community to participate in activities that support active lifestyles and promote their well-being.Key Responsibilities:Outreach and...

  • Programme Associate

    2 weeks ago

    North-East Region, Singapore Singapore Children's Society Full time $4,000 - $6,000 per year

    Join Our Team at Singapore Children's SocietyAt Singapore Children's Society, we are passionate about empowering children and youth to grow into resilient, healthy adults in safe and inclusive communities. As a pioneer in promoting children and youth well-being, we strive to transform youth mental health services through the Flourishing Mind Team by...

  • ACC Programme Coordinator

    1 week ago

    North-East Region, Singapore Bethesda CARE Centre Full time $104,000 - $130,878 per year

    Responsibilities:Assist the Centre Head in providing Active Ageing and Befrienders Services.Plan, coordinate and execute active ageing programmes & activities for seniors.Recruit and rally active participation from seniors as assigned.Attend to Alert Alarm System (AAS) and conduct home visits when necessary.Administer Community Screener Tools on cluster...

  • SUTD Programme Management Senior Associate/Associate

    2 weeks ago

    East Region, Singapore SUTD (Singapore University of Technology & Design) Full time $90,000 - $120,000 per year

    Programme Management Senior Associate/Associate (Executive & C-Suite Programmes)(6 Months Temporary)Position OverviewSUTD Academy is the professional and continuing education arm of the Singapore University of Technology and Design (SUTD). We are committed to fostering a culture of lifelong learning, empowering individuals to stay ahead in a rapidly...

  • Programme Assistant Manager

    2 weeks ago

    North Region, Singapore JobSite Pte Ltd. Full time $60,000 - $120,000 per year

    Description:Responsible for the overall programme of works, providing oversight and management of all software/IT project activities, working closely with higher management, programme stakeholders and external partiesResponsible in sales activity, marketing and proposals preparation in response to requests for proposals (RFPs).Responsible for negotiating,...

  • Programme Specialist, Cohesion

    1 week ago

    North Region, Singapore HomeTeamNS Full time $45,000 - $55,000 per year

    Programme Specialist, Cohesion (6-Month Contract)Job Overview:We are looking for a fun, energetic and people-oriented Programme Specialist to conduct Cohesion and Teambuilding programmes. This contract role involves creating memorable experiences by designing, leading, coordinating, and executing activities that deliver engaging programmes and ensure smooth...

  • Programme Associate

    3 days ago

    North-East Region, Singapore Home Nursing Foundation Full time $40,000 - $60,000 per year

    Members and Volunteers ManagementMotivate, Encourage and Inspire members to spontaneously coming down to centre to participate programmes and exercises.Support outreach to attract more members joining the centre.Assist home visits and help with the community screening requirement for our seniors.Coordinate with volunteers and ensuring the process of...