ad hoc centre assistant – on call

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

**Requirement** - Excellent communication skills - Excellent service-oriented & telephone etiquette - Preferable have experience in Customer Service / Call Centre - Attending to customer enquiries and appointment bookings - Well-versed in computer (Word & Excel) - Other ad-hoc duties where necessary - Hard-working, good team-work & pro-active - Strong...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

Looking for Freelance Ad Hoc or On-Call Trainers that will train corporate courses for a wide range of organizations and companies all over the globe. Required skills for the job: - Must have good communication skill. - Must be adaptable to current training trends. - Must be fluent in English (Other languages are also encouraged.) - Must provide an...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

Looking for Freelance Ad Hoc or On-Call Trainers that will train corporate courses for a wide range of organizations and companies all over the globe. Full list of courses is listed on ( Required skills for the job: Must have good communication skills. Must be adaptable to current training trends. Must be fluent in English (other languages are also...

**Call Centre**: - **Office Hour / 5 Days Work Week (including weekends)**: - **CBD** **Responsibilities**: - Handle inbound and outbound calls - Proper recording of conversation with customer in the call centre system - Achieve individual and team KPI set by the management - Maintain a positive and helpful approach in interactions with all customers -...

**Call Centre Executive **Duties and Responsibilities** - Manage all inbound and outbound calls in a timely and professional manner - Resolve customer queries efficiently and escalate problems/issues promptly - Other ad-hoc duties as assigned. **Job Requirements**: - Customer-oriented with good interpersonal and communication and written skills - Knowledge...

**Call Centre / Customer Service / Hospitality Exp**: - **5 Days (Including Weekend)** **Responsibilities**: - Follow up on escalated cases and perform call back if required to - Ad hoc duties as assigned **Requirements**: - Possess call centre / customer service experience - Good communications and interpersonal skill - Customer service oriented -...

Call Centre Exp - Office Hour / 5 Days Work Week including Weekends **Responsibilities**: - Handle inbound and outbound calls - Proper recording of conversation with customers in the call centre system - Achieve individual and team key performance indicators (KPI) set by the management - Maintain a positive and helpful approach in interactions with all...