Director, Head of Investor Services Asia Pacific

CSC Fund Solutions is seeking a Director with 10+ years of AML/CFT and Investor Services experience in Asia Pacific. This position will be responsible for leading the regional AML/CFT and Investor Services teams based in different jurisdictions in Asia Pacific. The position will report into the Regional Head of Fund Services Asia Pacific and will oversee the investor services, transfer agency and investor compliance activities for our client relationships and will interact with our clients and internal business partners to establish service level agreements and a global framework for executing all tasks to meet the expectations and goals of our service relationships.

Key Responsibilities

Compliance and regulatory adherence:

• Ensure that processes, policies, and procedures within the region or jurisdictions are compliant with relevant laws, regulations, and industry best practices;
• Ensuring company policies and legal guidelines are clearly communicated to your respective regions and jurisdictions;
• Stay up to date with industry trend's, regulatory changes and updates, and implement necessary adjustments to regional operations as needed to remain compliant and competitive;
• Actively monitor and manage regional risks related to AML/CFT and investor services operations, escalating any potential issues to reporting manager and compliance in a timely manner;
• Serve as direct line manager and escalation point of contact for operation matters and challenges.

Team management and development:

• Lead, mentor, and manage regional and jurisdictional teams in executing AML/CFT initiatives, transfer agent and investor services functions, AEOI services, ensuring adherence to applicable regulatory requirements.
• Provide guidance, support, and training to enhance the team's capabilities and drive continuous improvement.
• Hire, train, and evaluate employees, including managers and their associates, to ensure the organization has a talented team capable of achieving its goals.
• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment

Coordination and collaboration:

• Collaborate with other regional managers to share knowledge, identify best practices, and promote a consistent approach to operations across the organization;
• Draw on relationships with various internal and external stakeholders to make decisions regarding operational activity and strategic goals;
• Assessing, managing, and resolving problematic developments and situations.

Performance monitoring and reporting:

• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration;
• Identify areas for improvement and implement action plans to address identified gaps or inefficiencies;
• Collaborate with senior managers in the development of performance goals and long-term operational plans;
• Set strategic goals for operational efficiency and increased productivity.

General

• Engage in business development activities, such as identifying potential opportunities for growth;
• Establish and maintain relationships with Clients for Investors Services.

Qualifications

• Proven experience in AML/CFT compliance, investor services and transfer agency operations within the financial services sector.
• Strong risk management capabilities, with experience in establishing frameworks to identify, assess, and mitigate risks associated with compliance and operational functions.
• Excellent leadership and team management skills, with a track record of driving performance, fostering collaboration, and developing talent.
• Industry experience with a proven track record of streamlining and improving a service operation.
• Strong communication and interpersonal skills, with experience in senior-level client engagement and relationship management.
• Global compliance experience a plus.
• Global Investor Services experience a plus.
• Knowledge of global alternative investment fund markets, regulatory and compliance mandates a plus.

ABOUT CSC

CSC is the world's leading provider of business, legal, fund administration, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500, more than half of the Best Global Brands (Interbrand), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve.

Our diversity is our strength. Our employees create an environment where everyone is valued and respected. Diverse teams give us a competitive advantage and drive innovation. We are empowered to do what is right for each other and our customers. Though we have many diverse employees, we are one company that encourages everyone to bring their best selves to work every day. We're better together. Some people call this diversity and inclusion—we call it being genuine. CSC is an equal opportunity employer.

WHY WORK WITH CSC?

At CSC, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years. CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006.
• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
• CSC offers excellent benefits, medical, dental, life insurance, flexible spending, and health savings account. We also offer you 401(k) with employer match and profit sharing, paid time off, tuition reimbursement, and more.
• Our global standard for our work environments supports current and future technology initiatives through open design, sit/stand workstations, digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.