Customer Service Admin
2 weeks ago
Customer Service Admin
Responsibilities:
0. Respond promptly and professionally to incoming calls, customer inquiries, and service requests.
- Resolve customer issues or escalate to the appropriate personnel where necessary.
- Assist and serve walk-in customers courteously.
- Sales and Order Processing: Create and process sales orders accurately in the system.
- Submit e-invoices through customer portals and email as required.
- Prepare necessary documentation such as Invoices, commercial invoices, and packing lists for overseas clients.
- Ensure timely posting of customer documents (e.g. delivery order copies) as required
- Organize and file delivery orders (DO), invoices (INV), and purchase orders (PO)
- Manage the procurement of office stationery and warehouse consumables on an annual or semi-annual basis or ad-hoc purchases for special requirements as directed by the management
- Coordinate shipments, including preparation of shipping documents, liaising with freight forwarders, and monitoring collection schedules.
- Manage outgoing courier services and ensure timely deliveries.
- Track and follow up on incoming shipments and stock details. Issue purchase orders and perform material receiving in the ERP system.
- Support other ad hoc duties
Key Requirements:
- Enjoy meeting customers to introduce products to the customers
- Candidates should preferably possess a GCE 'N' / 'O' Levels certificate or any equivalent professional qualifications
- No Experience is also welcome. Training will be Provided
- Good command of both written and spoken English (Comfortable with Chinese characters, in system)
- Self-discipline, initiative, responsible and independent
- Excellent communication and interpersonal skills
- Loves building relationships with customers
- Salary $2,200-$2,400 (salary commensurate with experience; UP $2,500)
- No WP slot
- Our ERP software have Chinese character (as our HQ is from China, and we have customer base that would require our staff to interact in (speaking) Mandarin.*
Salary $2,200-2,400 (UP. $2,500 with experience)
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