Customer Service Admin

2 weeks ago

NorthEast Region, Singapore KPR Singapore Pte. Ltd Full time $2,200 - $2,400 per year

Customer Service Admin

Responsibilities:

  0. Respond promptly and professionally to incoming calls, customer inquiries, and service requests.

  1. Resolve customer issues or escalate to the appropriate personnel where necessary.
  2. Assist and serve walk-in customers courteously.
  3. Sales and Order Processing: Create and process sales orders accurately in the system.
  4. Submit e-invoices through customer portals and email as required.
  5. Prepare necessary documentation such as Invoices, commercial invoices, and packing lists for overseas clients.
  6. Ensure timely posting of customer documents (e.g. delivery order copies) as required
  7. Organize and file delivery orders (DO), invoices (INV), and purchase orders (PO)
  8. Manage the procurement of office stationery and warehouse consumables on an annual or semi-annual basis or ad-hoc purchases for special requirements as directed by the management
  9. Coordinate shipments, including preparation of shipping documents, liaising with freight forwarders, and monitoring collection schedules.
  10. Manage outgoing courier services and ensure timely deliveries.
  11. Track and follow up on incoming shipments and stock details. Issue purchase orders and perform material receiving in the ERP system.
  12. Support other ad hoc duties

Key Requirements:

  • Enjoy meeting customers to introduce products to the customers
  • Candidates should preferably possess a GCE 'N' / 'O' Levels certificate or any equivalent professional qualifications
  • No Experience is also welcome. Training will be Provided
  • Good command of both written and spoken English (Comfortable with Chinese characters, in system)
  • Self-discipline, initiative, responsible and independent
  • Excellent communication and interpersonal skills
  • Loves building relationships with customers
  • Salary $2,200-$2,400 (salary commensurate with experience; UP $2,500)
  • No WP slot
  • Our ERP software have Chinese character (as our HQ is from China, and we have customer base that would require our staff to interact in (speaking) Mandarin.*

Salary $2,200-2,400 (UP. $2,500 with experience)

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