Assistant Manager, Short-Term Programme

Reporting to the GEM Discoverer unit under Office of Global Education and Mobility (OGEM), the incumbent is responsible to provide student support services and promote OGEM short-term overseas immersion programmes to NTU undergraduates.

We are seeking a resourceful and experienced candidate with a strong background in student support administration and operational processes to join the Short-Term Programme team. In this multifaceted role, you will be responsible for student engagement and support services, programme reporting, and data analysis. This position requires a detail-oriented individual with strong organisational skills, a flair for effective spoken and written communication, and the ability to analyse and improve operational processes.

Key Responsibilities:

1) Student Advisory and Services:

• Perform full spectrum of student advisory and services, including conducting clinic sessions and giving information talks, application processing, submitting nomination to partners, providing post-acceptance and pre-departure services and advices.

• Provide support and guidance to outbound NTU students and inbound international students for the duration of the programme.

• Handle collection of programme fees from students and ensure timely processing of payment to overseas service providers, vendors and agencies.

• Manage role base mailboxes and address inquiries from students and partner universities promptly and accurately.

2) Academic Services:

• Class scheduling for NTU courses offered for the inbound summer programmes and facilitate the course registration and marks submission processes.

• Update programme information on NTU short-term overseas immersion opportunities and inbound summer programmes.

• Advise NTU students on course matching, manage transcripts and coordinate credit transfer procedures with NTU colleges and schools.

3) Data Reporting:

• Maintain accurate and complete student data and prepare reports for timely reporting to management.

• Solicit students' feedback through surveys, analyse the findings and prepare reports on NTU students' overseas exposure and international students' study stint at NTU.

4) Financial Aid: Administer funding opportunities provided by OGEM and coordinate with NTU Shared Services to facilitate the award and disbursement of travel awards and scholarships.

5) Process Innovation: Propose enhancements to streamline work processes and improve operational efficiency.

6) Procurement: Advise and provide administrative support to team on all procurement matters.

7) Event Support: Provide support during events such as orientation, student engagement sessions and NTU SummerFest, and student outreach and publicity initiatives.

8) Ad-hoc projects and administrative tasks as required.

Candidate Requirements:

• A bachelor's degree or postgraduate qualification in any discipline.

• At least 3 to 4 years of professional experience, with a minimum of 2 years in student services or international relations, preferably within an Institute of Higher Learning.

• Excellent interpersonal skills with outstanding verbal and written communication skills.

• IT savvy with ability to quickly adapt to NTU systems and platforms.

• Proficient in Microsoft Office Suite, particularly in Excel.

• Good time management, organisational and problem-solving skills.

• Self-motivated and able to work well under pressure and meet tight deadlines.

• Service oriented, people-focused with a proactive and positive work attitude and enjoys working with students (outbound NTU students and inbound international students from different countries and diverse cultural backgrounds).

• Flexible and adaptable to change, able to thrive in a fast-paced and dynamic environment.

We regret that only shortlisted candidates will be notified.